Overview
In this Content Designer role, you craft end‑to‑end content that helps users complete their goals and supports policy intent across digital and offline channels. You’ll work in a multidisciplinary team to shape services for HMRC and other government departments within the Unity Cluster, leveraging cloud-enabled workflows. You will mentor newer designers, map journeys, and use research to iterate accessible, user‑centred content. This is a collaborative, impact‑driven opportunity in a large digital government initiative.
Pay / Benefits
- Flexible and Hybrid Working
- Generous leave (25–30 days)
- Civil Service Pension (Alpha) contributions
- Coaching and development
- Family friendly policies
- Supportive, inclusive work environment
Responsibilities
- Line manage and mentor Junior Content Designers
- Map user journeys and processes
- Design content based on research and accessibility best practices
- Contribute to content strategies for end‑to‑end journeys
- Build relationships with stakeholders through workshops and collaboration
- Participate in government design communities and cross‑government initiatives
- Support ongoing learning and feedback within the team
- Create content for online guidance or transactions with consistent standards
Key requirements
- Experience developing accessible content for online guidance or transactions
- Experience with journey mapping and needs analysis
- Ability to justify design decisions to stakeholders across levels
- Experience using metrics and user feedback to inform content design
- Experience coaching and mentoring other content designers
- Collaborative mindset
- Strong communication and stakeholder management
- Mentoring and coaching
- Designing for everyone
- Evidence‑based design
- Iterative design
Content Designer in Newcastle upon Tyne employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
