Agile Delivery Manager in Midlothian

Location: 3 Glass Wharf, Bristol BS2 0EL, UK; 1 Sibbald Walk, Edinburgh EH8 8FT, UK; Wellington Pl, Leeds LS1, UK; New Bailey St, Salford M3 5AX, UK; Central, Overdale, Telford, UK; Teville Gate House, Teville Rd, Worthing BN11 1TY, UK

Salary: 45,544 - 49,523 per year

Employment: Flexible

Category: Project Management

Posted: 2026-07-29

Valid to: 2026-08-26

Employer: HM Revenue and Customs

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

The Chief Digital Information Office delivers complex, high‑value products and platforms that support HMRC’s strategic goals and improve outcomes for millions of users. We work in multidisciplinary teams using modern Agile delivery practices to deliver services at scale and improve outcomes for users. As an Agile Delivery Manager, you will be accountable for enabling one or more digital delivery or live service teams to deliver high quality products and platforms effectively and sustainably. You will apply Agile and Lean delivery practices to help teams focus on what matters most, remove impediments, and continuously improve how they deliver value. You will play a key role in creating the conditions for successful delivery - motivating teams, managing risks and dependencies, and working closely with stakeholders to achieve positive delivery outcomes.

Job description

You will enable multidisciplinary teams to deliver digital products and platforms effectively and sustainably. You will apply Agile and Delivery Management techniques to shape ways of working, coach team members and stakeholders, and create the right conditions for teams to succeed. You will support teams to self-organise, manage delivery risks and dependencies, and continuously improve how they deliver value. Working across the full delivery lifecycle, you will be accountable for the performance of one or more delivery or live service teams. You will collaborate closely with Product Managers, technical leads, Service Managers, and stakeholders, balancing delivery pace, quality and sustainability while maintaining a clear focus on outcomes. You will report to a Senior Agile Delivery Manager or equivalent and play an active role in strengthening delivery capability across CDIO as part of the Agile Delivery Guild, which is dedicated to fostering a culture of continuous learning, innovation, and improvement delivering value within our organisation being a bridge between Programme and Live.

Person specification

You are an enthusiastic and self-motivated delivery professional with a strong focus on people and outcomes. You thrive in fast-paced digital environments, enjoy solving problems, and are confident supporting teams through change and ambiguity. You bring strong interpersonal and communication skills, enabling you to influence stakeholders, coach teams and manage competing priorities. Experience of mentoring others, managing delivery risks and working on medium-to-large digital initiatives will help you succeed in this role.

Key Responsibilities

• Coach team members, CDIO and HMRC stakeholders in Agile and Delivery Management practices.
• Monitor and facilitate effective delivery progress, proactively removing blockers and impediments.
• Lead, develop and motivate multidisciplinary teams to deliver value to users.
• Create and sustain a culture of collaboration, transparency and continuous improvement.
• Use Agile delivery approaches to forecast progress, manage priorities and balance capacity.
• Collaborate with stakeholders to manage expectations and deliver successful outcomes.
• Mentor colleagues and contribute to the Agile Delivery Manager community.
• Apply team development techniques to build empowered, high‑performing teams.

Essential Criteria

• Experience delivering medium‑to‑large digital products or platform components in an Agile environment.
• Proven experience of Agile Delivery Management using recognised Agile techniques.
• Ability to manage multiple priorities in large‑scale or high‑visibility delivery contexts.
• Experience identifying, challenging and removing barriers to effective delivery.
• Proven experience working within multidisciplinary teams.
• Strong influencing, negotiation and stakeholder‑management skills.

Desirable Criteria

• Coaching and mentoring multi-disciplinary teams and/or stakeholders.
• Experience of finance management is desirable for some of our roles.
• Experience of commercial and supplier management is desirable for some of our roles.

Benefits

Alongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.

Selection process details

How to Apply

As part of the application process, you will be asked to provide a name-blind CV to include experience of up to your last 3 roles - please use no more than 100 words per role to provide a summary of your key responsibilities and achievements in each role. A 1000-word Personal Statement which should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Sift

Prior to the full sift, candidates will be required to complete a Technical Assessment. Details of the assessment will be issued after the advert closes, only candidates who successfully pass the Technical Assessment will progress to the full application sift. In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

Interview

During the panel interview you will be assessed by way of a 10-minute presentation that you should prepare, as well as a series of questions to gauge your skills, knowledge and experience. You will present verbally and you may use PowerPoint alongside if you wish. We would like you to showcase during the presentation how you've used the Scrum framework in your work life, sharing your understanding whilst relaying your own personality and best practices on this. Interviews will take place via video link.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Important information for existing HMRC contractual homeworkers: This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.