Overview
In this role you will lead user-centred service design within the Home Office to improve digital services across corporate and citizen-facing touchpoints. You’ll work in an agile, multi-disciplinary team to shape platforms that help colleagues deliver better outcomes and support public safety and prosperity. You’ll apply research, data and policy insights to create scalable, testable service concepts and mentor teams to embed UCD practices. This is a mission-driven opportunity to influence across government while delivering real improvements at pace.
Pay / Benefits
- Civil Service Pension with employer contributions
- 25 days annual leave
- 8 public holidays + 1 privilege day
- possible 60% office-based flexibility
- non-contractual capability-based allowance
- in-year reward scheme
Responsibilities
- Lead service design efforts on projects ensuring user-centred, evidence-based approaches
- Identify opportunities to improve existing services using user research, data, policy and other findings
- Engage with senior stakeholders and present findings and recommendations to decision-makers
- Rapidly produce sketches, diagrams and lo-fi prototypes to test ideas
- Coach and coordinate multidisciplinary teams to design better services
- Share case studies, methods, tools, artefacts and standards to raise awareness of good service design
- Identify and raise blockers to design activities to leadership
Key requirements
- Service design leadership for complex projects
- Prototyping and concept creation capability including interactive/prototyping in code
- Service analysis to identify opportunities for significant improvements
- Accessibility and inclusion awareness
- People management and team leadership
- Effective communication, persuasion and advocacy of UCD principles
- Stakeholder engagement
- Mentoring and coaching
- Clear communication and audience tailoring
- Service design - Level 4
- Prototyping and concept creation - Level 3
- Service analysis - Level 4
Senior Service Designer in London employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
