At a Glance
- Tasks: Lead product development and improve shared services across HR, Finance, and Procurement.
- Company: Join HM Revenue and Customs, a diverse and inclusive workplace.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real impact while shaping the future of public services.
- Qualifications: Experience in digital product management and excellent communication skills.
The predicted salary is between 58541 - 64624 £ per year.
Location: Atlantic Sq, Glasgow G2, UK; New Bailey St, Salford M3 5AX, UK; Teville Gate House, Teville Rd, Worthing BN11 1TY, UK; Water St, Liverpool, UK; 2 Dearmans Pl, Salford M3 5BS, UK
Salary: 58,541 - 64,624 per year
Employment: Flexible
Category: Project Management
Posted: 2026-08-07
Valid to: 2026-08-27
Employer: HM Revenue and Customs
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. Diverse perspectives and experiences are critical to our success, and we encourage applications from people from all backgrounds with the experience and skills needed to perform this role.
About Unity Business Services
Unity Business Services sits within HMRC’s People and Places Group and provides critical human resources, recruitment, finance, payroll and procurement services to colleagues in HMRC and partner departments.
The Product Manager role sits within Unity Business Services and will support the implementation and continuous improvement of shared services products and platforms across HR, Finance and Procurement. Our current focus is supporting the Unity Programme, which will introduce shared services technologies and processes to support HMRC and partner departments.
As a Product Manager, you will help shape how enterprise products are owned, improved and delivered, ensuring decisions are grounded in user needs, business value and operational readiness. You will work across SAP and related enterprise platforms, strengthening product practice, building capability across product owners and multidisciplinary teams, and using evidence, insight and performance data to drive continuous improvement.
The Product Manager will translate organisational priorities, user needs, technical constraints and operational requirements into clear product outcomes, roadmaps and delivery priorities. Working with functional leads, product teams, delivery partners and operational stakeholders, you will manage dependencies, resolve trade-offs and support delivery across the product lifecycle.
If this sounds like the sort of work which excites you, this is the job for you.
As a Product Manager, your responsibilities include:
- Lead products through discovery, delivery, live running and continuous improvement, ensuring decisions remain focused on user needs, business value and operational readiness.
- Define, own and communicate product vision, strategy and roadmaps across HR, Finance and Procurement products.
- Own product prioritisation and backlog direction, using data, user insight, service performance and stakeholder input to guide sequencing and delivery focus.
- Work with multidisciplinary teams and delivery partners to manage dependencies, resolve blockers and deliver outcomes.
- Influence senior stakeholders and governance forums, ensuring product decisions, risks, dependencies and trade-offs are clearly understood and agreed.
- Coach and develop product owners and product colleagues, setting standards and building capability across teams.
Essential Criteria
- Experience leading digital products or services through multiple lifecycle phases in a complex environment.
- Ability to define product strategy and translate organisational objectives, user needs and technical constraints into clear roadmaps and delivery priorities.
- Understanding of ServiceNow/SAP-enabled products and services, including how platform capabilities, processes and integrations support organisational outcomes.
- Experience making prioritisation, roadmap and backlog decisions using evidence-based trade-offs.
- Excellent communication and influencing skills, with the ability to build trust, manage senior stakeholder relationships and support effective decision-making.
Desirable Criteria
- Experience working in a government, public sector, regulated or large enterprise environment.
- Experience working with Qualtrics, Signavio or comparable enterprise platforms supporting user insight, business process improvement and service optimisation.
- Experience working with Concur or similar expense, travel or finance-related products.
- Knowledge of Government Digital and Data standards, service assessments or related delivery frameworks.
- Experience contributing to business cases, benefits realisation or value-for-money decisions.
HM Revenue and Customs contributes 16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC, hear from our insiders or visit Thinking of joining the Civil Service.
Product Manager in Liverpool employer: United Kingdom Government
The College of Policing is an exceptional employer, offering a supportive and inclusive environment that prioritises employee wellbeing and professional development. With flexible working options and a strong commitment to diversity, staff are encouraged to thrive while contributing to the vital mission of enhancing policing standards across the UK. This role not only provides the opportunity to lead a team of experts but also to engage with various stakeholders, ensuring a meaningful impact on public safety and officer training.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager in Liverpool
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like United Kingdom Government!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at United Kingdom Government would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at United Kingdom Government through your school's career services!
We think you need these skills to ace Product Manager in Liverpool
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager position at United Kingdom Government. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at United Kingdom Government
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
