At a Glance
- Tasks: Analyse performance data to drive improvements in IT products and services.
- Company: Join HMRC, a leading digital tax authority with a collaborative culture.
- Benefits: Flexible working, generous leave, and a strong pension scheme.
- Other info: Dynamic work environment with opportunities for growth and innovation.
- Why this job: Make a real impact on public services while developing your analytical skills.
- Qualifications: Experience in performance analysis and proficiency in tools like Power BI and Splunk.
The predicted salary is between 45544 - 49523 £ per year.
Location: 3 Glass Wharf, Bristol BS2 0EL, UK; 6 Central Square, Cardiff CF10 1EP, UK; 1 Sibbald Walk, Edinburgh EH8 8FT, UK; Wellington Pl, Leeds LS1, UK; Water St, Liverpool, UK; New Bailey St, Salford M3 5AX, UK; Central, Overdale, Telford, UK; Teville Gate House, Teville Rd, Worthing BN11 1TY, UK
Salary: 45,544 - 49,523 per year
Employment: Flexible
Category: Business Intelligence
Posted: 2026-07-31
Valid to: 2026-08-14
Employer: HM Revenue and Customs
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Do you thrive in a collaborative environment and are great at building and maintaining positive relationships? At HMRC, we are already one of the most digitally advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60,000 colleagues to support, and c850 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.
The role sits within HMRC’s Chief Digital & Information Office (CDIO) Group and is part of the CDIO Borders and Trade area, working across Customs & Excise and Border Services Delivery teams. Our teams deliver in-house solutions for a broad range of technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.
This is an exciting opportunity to join HMRC’s Government, Digital and Data profession where you will be supporting a large scale and radical transformation that will have a profound impact for both the customers and the staff.
We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
As a Senior Performance Analyst, you will contribute to the delivery of performance analysis across a portfolio of IT products and services in CDIO Borders and Trade. You will be integral to our new Performance Analysis capability as part of our overall transformation to product-centric teams. You will work closely with Product Managers, agile product teams and wider performance analysis professionals to ensure the services we deliver are data-informed and continuously improving. You may be managing one or more Performance Analysts.
You will use tools such as Power BI, CIP and Splunk to analyse data, user behaviour, uncover patterns and trends, and present clear data-driven stories and insights. You will visualise findings and engage across B&T and beyond to create a joined-up approach to performance analysis. In addition, you will assist and learn from other senior analysts, contributing to the wider performance analysis community and helping to strengthen capability within HMRC.
Responsibilities
- Deliver performance analysis across Borders and Trade services, products and platforms by gathering and interpreting data through a range of techniques to understand user behaviour, assess service performance and provide insights.
- Work closely with stakeholders and your team to define and track key performance indicators (KPIs) and create, define and measure objectives and key results (OKRs) whilst contributing to the development and maintenance of performance frameworks that align with organisational objectives and user needs.
- Use tools such as Power BI, CIP and Splunk to analyse user interactions, identify trends, and provide clear, data-driven insights to inform service improvements.
- Recognise opportunities for innovation through tools and technology i.e. AI, to continuously improve and deliver value through performance analysis.
- Visualise and communicate data and insights, presenting your findings in a clear, accessible format with context, to inform decision-making and shape improvements.
- Work collaboratively with senior analysts, learning from their expertise, sharing knowledge and best practice, and supporting the wider performance analysis community, while developing your own technical and analytical skills.
- Engage with colleagues across disciplines such as user research, product management, and service design to help build a comprehensive understanding of performance.
Essential Criteria
- Ability to undertake performance analysis and provide insight.
- Experience in performance analysis or a similar analytical role, ideally in a digital or data-driven environment.
- Proficiency in Power BI, Splunk and CIP or similar business analytics tools.
- Ability to work with large, complex datasets and derive and present meaningful insights.
- Experience working with stakeholders to define KPIs, OKRs and performance measures.
- A user-centred mindset, with a commitment to improving public / customer focussed services through data and insight.
- Previous experience of web analytics (e.g. using Google Analytics, Big Query or similar).
- Previous experience of coding languages such as SQL / Python.
- Previous experience of communicating analysis via Looker Studio or similar tooling.
- Hold or be able to successfully apply for SC-level security clearance.
Desirable Criteria
- Experience working in government or large-scale organisations.
- Familiarity with digital service standards and agile delivery environments.
- Familiarity with tools and technology that can drive innovation in performance analytics (i.e. AI).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
Family friendly policies, personal support, coaching and development are also available.
Senior Performance Analyst in Leeds employer: United Kingdom Government
The College of Policing is an exceptional employer, offering a supportive and inclusive environment that prioritises employee wellbeing and professional development. With flexible working options and a strong commitment to diversity, staff are encouraged to thrive while contributing to the vital mission of enhancing policing standards across the UK. This role not only provides the opportunity to lead a team of experts but also to engage with various stakeholders, ensuring a meaningful impact on public safety and officer training.
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We think this is how you could land Senior Performance Analyst in Leeds
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We think you need these skills to ace Senior Performance Analyst in Leeds
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at United Kingdom Government, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at United Kingdom Government
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with United Kingdom Government’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
