Overview
In this role you will champion user-centred design within HMRC’s Chief Technology and Design Office. You will shape accessible, end-to-end services by collaborating with policy, research, design and tech colleagues to meet real user needs. You will prototype, map journeys, and test designs to inform decisions with evidence. This is a chance to contribute to government services used by millions, in a collaborative, flexible, and inclusive environment.
Pay / Benefits
- Flexible and Hybrid Working
- Civil Service Defined Benefit Pension scheme contributions
- generous leave allowance (25–30 days)
- coaching and development
- family friendly policies
- employee support programs
Responsibilities
- Create prototypes using the government prototyping toolkit to communicate ideas with users and iterate on feedback
- Map user journeys and processes to visualise design problems
- Build and maintain positive stakeholder relationships, influencing design quality
- Facilitate the design process through research participation, developer pairing, workshops, and clear design decisions
- Collaborate with team to turn concepts into user-centred services
- Engage with design communities across HMRC and government, online and offline
- Review and provide feedback on others’ design work
- Seek continuous learning by getting feedback from colleagues and the business
Key requirements
- Designing accessible, user-centred digital services that meet user needs
- Using sketching, concept development, journey mapping and prototyping
- Creating and testing prototypes with HTML and CSS and collaborative prototyping
- Working with design systems, pattern libraries and GOV.UK design system
- Conducting user research and using evidence to inform design decisions
- Managing stakeholder needs and facilitating difficult discussions
- Stakeholder management
- Collaboration
- Facilitation
- HTML
- CSS
- GOV.UK design system
Interaction Designer in Leeds employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
