Location: Stafford; City of Westminster; Scotland; WalesSalary: 58,511 - 70,725 per yearEmployment: FlexibleCategory: CommunicationsPosted: Valid to: Apply: HM Courts and Tribunals ServiceJob summaryThis position is based nationally.Job descriptionJob Description As a Senior Content Designer, you will be responsible for creating, developing and continuously improving user-centred content that supports users throughout their journey. You will take ownership of content quality, using evidence, user research and data insights to inform decisions and drive improvements. Working strategically, you will consider how content journeys align with wider business processes across both informational and transactional services. You will collaborate within multidisciplinary teams, working closely with user researchers, interaction designers, service designers, product owners and developers to deliver accessible, effective and intuitive services. As part of a well-established content design community, you will share best practice, support and mentor colleagues, and contribute to the development of content standards and services across HMCTS and the wider government profession. In this role you will Your role as Senior Content Designer will encompass several key responsibilities listed below (but not limited to):Develop and implement content strategies that meet user needs, business objectives and support effective customer journeys.Use user research, feedback, behavioural insights and performance data to continuously improve content and services.Collaborate with subject matter experts, stakeholders and partners to deliver clear, user-focused content and promote content design best practice.Ensure content is accurate, accessible, legally compliant, optimised for search, and adheres to design, style and brand standards.Take a strategic view of business challenges, wider impacts and long-term outcomes to identify content solutions.Support the wider content team through peer reviews, content audits, benchmarking and continuous improvement activities. Essential skillsProven track record developing content to meet user needs for digital servicesExperience working collaboratively in fast-paced agile teamsStrong original writing for different topics, audience groups, purposes, styles and formatsAdept at providing simple, clear content to communicate complex issuesExperience developing content strategies or proposing content solutions to solve business challengesConfident communicator: able to persuade; negotiate; influence; network; and work with stakeholdersAbility to get to the heart of an issue quickly and clearly, demonstrating expert knowledge in an applied settingKnowledge of agile ways of working and user-centred content designExperience scoping, commissioning and editing contentExcellent presentation skills with experience presenting content propositions and deliverables to business leads and stakeholdersUp to date with the latest content trends, ensuring that our solutions respond accordinglyExperience designing and developing workable content prototypesPerson specificationPlease refer to Job DescriptionBehavioursWe'll assess you against these behaviours during the selection process:Seeing the Big PictureChanging and ImprovingCommunicating and InfluencingWorking TogetherBenefitsAlongside your salary of 58,511, HM Courts and Tribunals Service contributes 16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Access to learning and developmentA working environment that supports a range of flexible working options to enhance your work life balanceA working culture which encourages inclusion and diversityA Civil Service pension with an employer contribution of 28.97%Annual LeavePublic HolidaysSeason Ticket AdvanceFor more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: Things you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : SSCL Recruitment Enquiries TeamEmail : : Recruitment teamEmail : informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ( ) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:
Senior Content Designer (Ref: 22654) in Edinburgh employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
