Overview
In this role, you lead the Edinburgh regional Workplace Operations across multiple sites, ensuring safe, compliant and customer-focused service delivery. You’ll shape and evolve the estates operating model, manage budgets and suppliers, and drive continuous improvement with senior stakeholders. You’ll work on complex issues to enhance the customer experience and align operations with HMRC’s property transformation goals. This is a high-impact leadership opportunity in a fast-paced, agile government environment.
Pay / Benefits
- Civil Service Defined Benefit Pension
- Hybrid working policy
- Flexible working options
- Generous leave (25-30 days)
- Coaching and development
- Alpha pension contributions
Responsibilities
- Lead a multidisciplinary Workplace Operations team across four sites in the Edinburgh Region
- Use data and insight to improve customer experience and service delivery
- Collaborate with senior stakeholders, including external partners and government officials
- Apply change-management processes and lead complex customer issue discussions
- Manage delegated budget and supervise supplier performance
- Ensure safe, compliant workplaces and health & safety oversight
- Oversee risk assessments and action closure; review regional compliance
- Lead continuous-improvement initiatives and contribute to leadership decisions
Key requirements
- Experience in a key leadership role within an Estates discipline
- Proven ability to use data and insight to enhance customer experience
- Strong collaboration and stakeholder engagement skills
- Adept at investigating and delivering customer-driven solutions to complaints
- Experience in managing a delegated budget effectively
- Collaborative leadership
- Excellent communication
- Stakeholder engagement
- Health and safety compliance
- Risk assessment and mitigation
- Budget management
Head of Estate in Edinburgh employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
