At a Glance
- Tasks: Support the delivery and improvement of HMRC's digital communication services.
- Company: Join HMRC, a dynamic workplace focused on innovation and collaboration.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Make a real impact on high-profile digital services during a transformative period.
- Qualifications: Experience in Agile environments and strong stakeholder relationship skills.
The predicted salary is between 45544 - 49523 £ per year.
Location: Manchester; Newcastle upon Tyne; Leeds; Glasgow; Edinburgh
Salary: 45,544 - 49,523 per year
Employment: Flexible
Category: Product Manager
Posted: 2026-11-02
Valid to: 2026-11-16
Employer: HM Revenue and Customs
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
This is an exciting opportunity to join HMRC’s Chief Digital Product Office within the Digital Communications Services team, which manages HMRC’s inbound communication channels and services.
Job description
As an Associate Product Manager, you will support the delivery and continuous improvement of HMRC’s inbound scanning and digital communication services. You will work with multidisciplinary teams, stakeholders and suppliers to understand user and organisational needs, prioritise improvements and help deliver accessible, effective digital services.
You will have the opportunity to work on complex, high-profile services during a period of significant transformation, helping to shape enhancements and improvements to live services.
You will work with colleagues across product, delivery, user research, design and performance analysis, using evidence and insight to inform product decisions and priorities.
HMRC provides learning and development opportunities to help Associate Product Managers build their product management capability and progress their careers in line with the Government Digital and Data profession.
Responsibilities
- Support the delivery and continuous improvement of product features for HMRC's inbound scanning and digital communication services.
- Define and refine the scope of product features and enhancements, balancing user, business and operational needs.
- Own and prioritise a backlog of user stories, ensuring priorities align with product goals and deliver value for users and the organisation.
- Build stakeholder understanding and support for product priorities, decisions and the product roadmap.
- Work collaboratively with multidisciplinary teams, other government departments and suppliers to shape and improve services.
- Use user research, service performance information, operational evidence and feedback to identify opportunities for improvement and inform product decisions.
- Work with researchers and designers to ensure products and services consider user needs and meet relevant accessibility standards.
- Contribute to HMRC's Product Management community, sharing learning and supporting the development of product management capability across the organisation.
Essential Criteria
- Experience of delivering or supporting digital products or services in an Agile environment.
- Experience of translating user, business and operational needs into clear product requirements, improvements or solutions.
- Experience of prioritising competing requirements or activities to deliver value for users and the organisation.
- Evidence of building effective relationships with stakeholders and gaining support for product decisions or service improvements.
- Experience of identifying problems within a product, service or process and implementing effective improvements or solutions.
- Experience of working collaboratively with multidisciplinary teams, suppliers or delivery partners to deliver or improve services.
- Experience of using service performance, user insight or operational evidence to inform priorities and improvements.
Specialist role context
You will be working on services that include high-volume inbound scanning and intelligent document-processing technology, including document classification, data extraction and exception handling. Previous experience of these technologies is not required, but an interest in learning about the technology, operational environment and associated service dependencies will be important.
Benefits
- Alongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme.
- HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
- We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
Selection process details
This vacancy is using Success Profiles, and will assess your Strengths and Experience.
How to Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences.
- A 750-word Personal Statement.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process.
Technical Support
If you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Nationality requirements
This job is broadly open to UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, and others as specified.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
Contact point for applicants
Job contact: Philip Rooney
Email: phil.rooney@hmrc.gov.uk
Associate Product Manager in Edinburgh employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Product Manager in Edinburgh
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like United Kingdom Government!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at United Kingdom Government would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at United Kingdom Government through your school's career services!
We think you need these skills to ace Associate Product Manager in Edinburgh
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Associate Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Associate Product Manager position at United Kingdom Government. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at United Kingdom Government
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
