Deputy Head Corporate Services - Workforce Lead (Ref: 23879)

Location: Penwortham; Accrington; Blackpool; Birkenhead; Crewe; Liverpool; Carlisle; Chester; Huyton

Salary: 51,203 - 56,111 per year

Employment: Full time

Category: Project Co-Ordinator

Posted: 2026-10-31

Valid to: 2026-11-18

Apply: here

Employer: HM Prison & Probation Service

Overview of the job:

The Efficiency & Innovation team will be responsible for optimising the use of the resource available to the NPS. The Efficiency Lead will support the Efficiency and Innovation Senior Manager to deliver resource management, identifying and coordinating efficiency priorities and business development activity. The job holder will be responsible for ensuring that the NPS spends public money wisely and will therefore become fully involved in all aspects of contracting and suggesting ideas for delivering cost savings.

Responsibilities, Activities & Duties:

• Contribute to Efficiency in Service Delivery
• Collate service standard information regarding services provided nationally by the NPS to ensure that they are delivered in accordance with the service delivery indicators and specifications
• Ensure the effective use of public money across the organisation through the analysis of this service standard information
• Create an activity-based costing model for the NPS and ensure that it is up-to-date
• From cost model information, identify areas for efficiencies and raise these to the Efficiency and Innovation Senior Manager
• Develop Management Information reports as well as systems and process for collecting customer feedback on the balance between efficiency and effectiveness
• Develop action plans/new processes for new projects together with suppliers and stakeholders to address inadequate performance and areas of waste in the organisation
• Ensure efficient delivery of services in accordance with service delivery indicators and specifications
• Identify areas for efficiencies and recommend actions for the team
• Define systems and processes which enable collection of information on organisational performance
• Development of management information reports which enable performance analysis
• Develop Team and Partnership Working
• Develop productive working relationships with colleagues, suppliers and stakeholders
• Contribute to proposals to meet external tendering requirements
• Contribute to external contracts and agreements
• Build own and team’s understanding of organisational markets and customers, through liaison with key stakeholders
• Environmental scanning and work with external agencies
• Plan and organise
• Support development of programme formation and implementation
• Plan, implement and manage the sharing of knowledge and good practice to inform innovation and improve service delivery across the organisation
• Determine the effective use of resources
• Create budgets and unit costs for programmes of work
• Identify areas for efficiency
• Advise on financial and resourcing issues to inform objectives and forward planning
• Manage budget for the area of Efficiency
• Use communication effectively
• Providing information, feedback and advice
• Influencing and persuading
• Using appropriate skills, styles and approaches
• Enhance own performance
• Manage own resources and professional development
• Use information to take critical decisions
• Liaise with staff to receive, collate and analyse information, using systems and compiling reports as necessary
• Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance
• Plan, implement and manage systems for the exchange of sensitive information, data and intelligence
• Manage People
• This post may hold line management responsibility for other members of the team
• Supervise the work of the Efficiency team member
• Train and provide advice and professional development across the Division in the area of efficiencies
• Manage Diversity and Quality
• Contribute to a culture and systems that promote equality and value diversity
• Adhere to the diversity policies of the service and collaborate as appropriate with the Equalities and Diversity Unit
• Manage Quality
• Contribute to continuous quality improvement
• Monitor external markets, practice, trends and development to ensure best practice internally
• Manage compliance with quality systems
• Manage Projects
• Ensure an effective approach to project and process evaluation
• Maintain effective communication with project stakeholders

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Essential Experience:

• Demonstrate experience of stakeholder management
• Demonstrate experience of successfully identifying and improving efficiency of an organisation

Technical requirements:

• NVQ Level 5 or equivalent in a relevant subject (or appropriate practical experience).
• Microsoft: Word, Excel, Outlook, and PowerPoint.

Benefits:

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.

Selection process details:

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience. Feedback will only be provided if you attend an interview or assessment.

Security:

Successful candidates must undergo a standard (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard checks.

Nationality requirements:

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements.

Working for the Civil Service:

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities.

Diversity and Inclusion:

The Civil Service is committed to attract, retain and invest in talent wherever it is found.

Apply and further information:

This vacancy is part of the Great Place to Work for Veterans initiative.

Contact point for applicants:

Job contact: Name: SSCL Recruitment Enquiries Team

Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Telephone: 0345 241 5358

Recruitment team Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk