b Overview /b p In this Content Designer role, you craft end‑to‑end content that helps users complete their goals and supports policy intent across digital and offline channels. You’ll work in a multidisciplinary team to shape services for HMRC and other government departments within the Unity Cluster, leveraging cloud-enabled workflows. You will mentor newer designers, map journeys, and use research to iterate accessible, user‑centred content. This is a collaborative, impact‑driven opportunity in a large digital government initiative. /p b Pay / Benefits /b ul li Flexible and Hybrid Working /li li Generous leave (25–30 days) /li li Civil Service Pension (Alpha) contributions /li li Coaching and development /li li Family friendly policies /li li Supportive, inclusive work environment /li /ul b Responsibilities /b ul li Line manage and mentor Junior Content Designers /li li Map user journeys and processes /li li Design content based on research and accessibility best practices /li li Contribute to content strategies for end‑to‑end journeys /li li Build relationships with stakeholders through workshops and collaboration /li li Participate in government design communities and cross‑government initiatives /li li Support ongoing learning and feedback within the team /li li Create content for online guidance or transactions with consistent standards /li /ul b Key requirements /b ul li Experience developing accessible content for online guidance or transactions /li li Experience with journey mapping and needs analysis /li li Ability to justify design decisions to stakeholders across levels /li li Experience using metrics and user feedback to inform content design /li li Experience coaching and mentoring other content designers /li /ul ul li Collaborative mindset /li li Strong communication and stakeholder management /li li Mentoring and coaching /li li Designing for everyone /li li Evidence‑based design /li li Iterative design /li /ul
Content Designer employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
