At a Glance
- Tasks: Lead service improvements and operational changes in security at HMRC.
- Company: Join HM Revenue and Customs, a key player in UK public service.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Other info: Dynamic work environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact on national security while developing your leadership skills.
- Qualifications: Experience in leading complex projects and managing multidisciplinary teams required.
The predicted salary is between 48661 - 59475 £ per year.
Location: Bristol; Leeds; Newcastle upon Tyne; Salford; Telford; London Borough of Newham; Cardiff; Edinburgh
Salary: 58,541
We are looking for an experienced Security Control leader to lead a portfolio of service improvements and operational change across HMRC Security. You will turn strategic priorities into clear delivery plans, coordinate work across multidisciplinary teams and ensure changes are delivered safely into live services. You will work with technical specialists, operational teams, service owners, risk professionals and senior stakeholders. Using delivery data, risk information and performance insight, you will set priorities, manage dependencies and support evidence-based decisions. This is a senior leadership role for someone who can bring structure to complex work, balance delivery pressures and customer needs, and provide clear assurance to senior leaders.
Job description
- Lead a portfolio of projects, service improvements and operational change from early planning through to implementation and review.
- Turn strategic objectives into clear delivery plans, milestones, outcomes and measures of success.
- Set priorities across multiple teams and stakeholder groups, making sure resources are focused on the highest-value work.
- Manage delivery risks, issues, dependencies, assumptions and decisions, escalating where appropriate.
- Coordinate the design, implementation and assurance of service controls across identity, authentication, access and digital services.
- Lead changes into live services, ensuring readiness, customer impact, operational impact and service stability are properly considered.
- Use delivery data, service performance information and risk insight to track progress, identify problems and recommend action.
- Establish proportionate governance, reporting and assurance arrangements that support timely decisions.
- Build strong relationships across technical, operational and business teams to secure agreement and remove barriers to delivery.
- Drive continuous improvement by reviewing delivery performance, lessons learned and opportunities to simplify ways of working.
- Lead, coach and develop colleagues, creating an inclusive and collaborative delivery environment.
- Support business cases, investment proposals, workforce planning and strategic planning activity.
Person specification
You will be an experienced security control and project delivery lead who can work confidently across organisational boundaries. You will bring clarity to complex work, make sound decisions with incomplete information and give senior leaders confidence that delivery is under control.
What success looks like
- A clear, prioritised and achievable delivery portfolio aligned to organisational objectives.
- Projects and service improvements delivered to agreed outcomes, with risks and dependencies actively managed.
- Senior leaders receive clear, timely information and assurance to support decisions.
- Changes move into live services in a controlled way, with customer and operational impacts understood.
- Strong collaboration across technical, operational and business teams.
- Measurable improvements in delivery performance, service effectiveness and organisational resilience.
- Teams have clear direction, feel supported and continuously improve how they deliver.
Essential Criteria:
- Proven experience of leading complex digital, technology or operational projects from planning through to implementation.
- Experience of setting priorities and coordinating delivery across multiple teams in a complex stakeholder environment.
- Strong planning and delivery management skills, including managing milestones, risks, issues, dependencies and resources.
- Ability to use data, performance information and risk insight to assess progress, inform decisions and recommend action.
- Ability to influence senior stakeholders and build agreement across technical and non-technical teams.
- Experience of establishing effective governance, reporting and assurance, with clear escalation and decision-making routes.
- Experience of delivering change into live services while managing operational readiness, customer impact and service stability.
- A track record of continuous improvement, including simplifying processes and improving delivery performance.
Desirable Criteria:
- Experience working in security, identity, digital trust, operational resilience or another risk-based environment.
- Knowledge of identity verification, authentication, access management or large-scale digital services.
- Experience leading multidisciplinary teams across technology, operations and business functions.
- Experience developing business cases and securing investment for service improvements.
- Knowledge of relevant government digital, security or service management standards.
- A professional qualification in project or programme delivery, risk management, IT service management or a related field.
Benefits
Alongside your salary of 58,541, HM Revenue and Customs contributes 16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension- We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
IDVA Service Control Lead in Charlestown employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land IDVA Service Control Lead in Charlestown
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like IDVA Service Control Lead. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like United Kingdom Government. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time IDVA Service Control Lead candidates.
✨Directly Apply to United Kingdom Government
Don’t forget to apply for the IDVA Service Control Lead role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining United Kingdom Government.
We think you need these skills to ace IDVA Service Control Lead in Charlestown
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at United Kingdom Government. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at United Kingdom Government.
How to prepare for a job interview at United Kingdom Government
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at United Kingdom Government.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at United Kingdom Government.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at United Kingdom Government.
