At a Glance
- Tasks: Lead data insights and improve processes for HMRC's commercial operations.
- Company: Join HM Revenue and Customs, a key player in the UK government.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Dynamic work culture that values inclusion and personal development.
- Why this job: Make a real impact by transforming data into actionable insights.
- Qualifications: Strong data analysis skills and experience with reporting tools like Power BI.
The predicted salary is between 45544 - 55157 £ per year.
Location: Leeds; Liverpool; Salford; London Borough of Newham; Telford
Salary: 45,544 - 55,157 per year
Employment: Flexible
Category: Commercial Analyst
Posted: 2026-10-27
Valid to: 2026-11-09
Employer: HM Revenue and Customs
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
HMRC spends approximately 800m annually through Statements of Work (SOWs) under Supplier contracts, so it is important that this expenditure delivers value for money. The Statement of Work Centre of Excellence, within HMRC’s Commercial Directorate, supports better commercial outcomes across the end-to-end SOW lifecycle. Its work includes commercial assurance, improved processes and workflows, stronger data and management information, and capability building.
This new role will manage and improve SoW data, reporting and insight, helping the organisation understand performance, risks, bottlenecks and opportunities for improvement. The postholder will act as the principal point of contact for SoW management information, identifying and developing the dashboards, reporting structures and data views needed to support operational and senior management decision-making. The role will also deliver improvements across the commercial elements of the SoW lifecycle, including the assurance intake and triage process. This will include replacing manual and email-based activity with more structured and automated workflows. The postholder will develop and test prototypes or proofs of concept and work with the Commercial Technology, Data and Reporting team on deployment and ongoing support.
This is a commercially focused data and improvement role, combining data analysis, business analysis, process improvement and solution design to provide clear insight, improve governance and support better value for money.
In return we offer:
- Access to learning and development tailored to your role.
- A working environment that supports a range of flexible working options.
- A working culture which encourages inclusion and diversity.
- A civil service pension.
The successful candidate will:
- Own SoW management information, reporting requirements and insight across intake, triage, approvals, delivery and assurance.
- Analyse complex data to identify trends, risks, bottlenecks, demand, performance issues and opportunities for savings or improvement.
- Define and shape dashboards, reporting structures and data views that provide clear, consistent and actionable insight.
- Develop and iteratively test advanced prototypes or proofs of concept using tools such as Power BI, Excel, Power Automate and SharePoint.
- Lead workflow and process improvement across the commercial SoW lifecycle, including the commercial assurance intake and triage process.
- Translate business needs into practical data, reporting and workflow requirements, working with TDR on scalable deployment and BAU support.
- Investigate data quality issues and establish appropriate reporting controls and governance standards.
- Identify and shape automation and AI-enabled opportunities that reduce manual activity and improve user experience.
Essential criteria
- Strong data analysis and reporting capability, including turning complex information into clear, meaningful and actionable insight.
- Experience defining reporting requirements and shaping dashboards or management information using Power BI, Excel or equivalent tools.
- Experience of business analysis, process improvement and workflow design, including moving from manual or email-based processes to structured or automated solutions.
- Experience translating business requirements into practical data, reporting and workflow solutions with technical teams.
- Experience developing and iteratively testing dashboards, prototypes or proofs of concept before wider deployment.
- Strong stakeholder engagement and influencing skills, including explaining complex issues to non-technical and senior audiences.
- Experience investigating data quality issues and applying reporting controls and governance.
- Commercial awareness and the ability to use data and insight to support assurance, value for money and decision-making.
- Experience with Microsoft Power Platform, SharePoint, SAP Ariba or ServiceNow.
Desirable Criteria
- Data analytics, business intelligence, business analysis, process improvement, Microsoft Power Platform and commercial / procurement experience.
Benefits
- Alongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme.
- HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
- We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
- We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension- We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
Commercial Data & Insight Lead in Charlestown employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Data & Insight Lead in Charlestown
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We think you need these skills to ace Commercial Data & Insight Lead in Charlestown
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at United Kingdom Government, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at United Kingdom Government
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with United Kingdom Government’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
