Overview
In this role you support the Head of LDU Cluster within the National Probation Service, providing strategic leadership across the Local Delivery Unit. You will act as the cluster representative with external partners and staff, ensuring safeguarding and policy compliance. The role involves leading on operational priorities, driving staff development, and delivering action plans and audits. You will work with cross‑functional teams to strengthen performance and partnership working. This is an impactful position shaping probation services at a local scale.
Pay / Benefits
- learning and development
- flexible working options
- inclusion and diversity
- Civil Service pension with 28.97% employer contribution
- annual leave
- season ticket advance
Responsibilities
- Cluster operational lead on caseload segmentation issues (e.g., CSE, Guns and Gangs, IOM)
- Provide operational support on Probation Instruction criteria and rules (Recall, High Risk of Serious Harm case transfers)
- Support Head of Cluster with HR processes (grievance, discipline, capability, complaints)
- Oversee professional development of cluster staff and training needs
- Recruitment and induction for cluster personnel
- Lead on performance and quality, audits, and inspections
- Contribute to reviews and action plans (Domestic Homicides, Serious Further Reviews, Serious Case Reviews)
- Manage the Cluster Business Manager and admin support
- Represent NPS in local strategic partnerships and wider frameworks
- Participate in MAPPA level 3 meetings and chair where appropriate
- Make decisions in the Head of LDU Cluster’s absence for offender management when required
- Lead on divisional projects (Equality and Diversity, Reward and Recognition)
- Ensure cluster Health and Safety compliance and estate management
- Uphold safeguarding duties for children and adults
- Align with NPS and HMPPS aims and values
Key requirements
- Leadership
- Making Effective Decisions
- Working Together
- Delivering at Pace
- Communicating and Influencing
- Managing a Quality Service
- Changing and Improving
- leadership
- stakeholder engagement
- problem solving
- communication
- adaptability
Senior Operational Support Manager, Offender Personality Disorder Pathway, Community Public Protection Team (Ref: 22769) in Cardiff employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
