Overview
In this role you will provide senior technical leadership for DevOps and production support of HMRC’s live services, guiding a team of DevOps engineers to ensure secure, reliable and resilient platforms. You will act as the main technical escalation point for complex incidents, govern releases and changes, and drive monitoring, automation and continuous improvement. The role sits within Enterprise Integration Services, contributing to high-profile, fast-paced operations that connect HMRC services and support cloud-based transformations. You will collaborate with multiple suppliers and stakeholders and participate in an on-call rota.
Pay / Benefits
- salary
- Civil Service Defined Benefit Pension scheme
- Flexible and Hybrid Working
- 25 days leave (increasing to 30)
- Alpha pension contributions (>=28.97%)
- family friendly policies
Responsibilities
- Provide senior technical leadership across DevOps and production support for critical live services
- Lead and develop a team of DevOps Engineers
- Ensure technical capability, operational processes and cross-platform knowledge
- Act as senior technical escalation point for complex incidents
- Provide assurance for releases and changes and manage risks
- Improve monitoring, alerting, automation and operational processes
- Drive continuous improvement across the platform estate
- Coordinate with suppliers and stakeholders in a multi-supplier environment
- Participate in the EIS on-call rota
- Govern service performance and resilience across multiple platforms
Key requirements
- Senior technical leadership experience across DevOps, platform operations and production support within complex, business-critical live-service environments
- Strong knowledge of platform technologies, observability, monitoring, CI/CD pipelines, automation, scripting and infrastructure operations
- Proven experience in leading complex Major Incident resolution, problem management and root-cause analysis
- Experience governing releases, deployments and changes while improving service reliability and recovery capability
- Ability to coordinate suppliers and specialists and communicate technical risks to senior stakeholders
- Proactive, collaborative leadership with the ability to manage competing priorities under pressure
- Willingness to participate in the on-call rota and provide out-of-hours technical leadership
- Strong communication and stakeholder-management
- Collaborative leadership and coaching
- Calm under pressure
- DevOps and production support for live services
- CI/CD pipelines
- Automation and scripting
Platform Operations Manager (Live services) in Bristol employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
