At a Glance
- Tasks: Support platform ownership and improve network services for a dynamic digital environment.
- Company: Join HM Revenue and Customs, a leading organisation in the UK.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Great opportunities for career growth and continuous improvement.
- Why this job: Make a real impact on technology that supports millions of users.
- Qualifications: Experience in IT or network services and strong organisational skills.
The predicted salary is between 45544 - 49523 £ per year.
Location: The Centre, Bristol, UK; Newcastle upon Tyne, UK; Telford Plaza, Lawn Central, Overdale, Telford TF3 4NT, UK
Salary: 45,544 - 49,523 per year
Employment: Flexible
Category: IT
Posted: 2026-09-10
Valid to: 2026-09-24
Employer: HM Revenue and Customs
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
HMRC Chief Digital and Information Office (CDIO) is continuing to evolve its platform model, with greater emphasis on platform ownership, lifecycle management and consistent service delivery across complex technology estates.
We are looking for an Associate Platform Owner to join Network Services, supporting the ownership and management of network platforms across LAN, WAN, cloud networking and central infrastructure services. This role will support Platform Owners in understanding user needs, managing platform backlogs, shaping roadmap priorities and delivering continuous improvement across Network Services platforms.
Working across LAN, WAN, cloud networking and central infrastructure services, the role helps translate demand, service insight and operational feedback into platform improvements that deliver measurable user and business outcomes.
You will work with Platform Owners, internal teams and suppliers to help ensure platform improvements are prioritised, planned and delivered in line with user needs, business value, resilience, security and long-term platform strategy.
Job description
Network Services provides critical connectivity and network capabilities that support HMRC colleagues, digital services and operational sites across a large and distributed estate. These platforms include LAN, WAN, cloud networking and central network infrastructure services.
The Associate Platform Owner supports the effective ownership and ongoing improvement of these platforms. The role helps connect day-to-day operational insight with longer-term platform health, lifecycle management, roadmap planning, risk management and continuous improvement.
You will support Platform Owners in developing platform roadmaps, managing backlogs, gathering user insight and helping prioritise platform investment. You will work across engineering, service, architecture and supplier communities to help ensure platform improvements are aligned to business needs, platform strategy and measurable outcomes.
Person specification
This is a practical associate platform ownership role, suited to someone with strong organisational skills, curiosity about user needs and an interest in developing product-thinking, prioritisation and platform ownership capability across Network Services.
Responsibilities:
- Platform ownership support, roadmap and improvement
- Support Platform Owners in maintaining platform roadmaps and backlogs, helping ensure work is shaped around user needs, business value, resilience, security and service outcomes.
- Assist with prioritising platform backlog items, lifecycle work, remediation activity and continuous improvement actions using performance insight, demand signals, risks and dependencies.
- Support the development and maintenance of platform plans and roadmap views, ensuring priorities, risks, dependencies and operational considerations are visible and managed.
- Help identify opportunities to improve user experience, service quality, operational control and consistency across Network Services platforms.
Platform insight, assets and enablement
- Maintain asset information, inventories, service records and dependency information so Platform Owners can make informed roadmap, lifecycle and prioritisation decisions.
- Support lab and test environments used to explore platform change, validate improvements and provide evidence for roadmap and backlog decisions.
- Gather and analyse platform performance measures, user feedback and service insights to identify improvement opportunities and support roadmap decisions.
- Help improve platform processes, controls and governance so ownership, prioritisation and decision-making are clear across Network Services platforms.
Supplier and stakeholder coordination
- Work with Platform Owners, suppliers and internal teams to coordinate platform backlog activity, improvement work, maintenance and remediation in line with agreed priorities.
- Support supplier delivery by tracking actions, progress, risks and outcomes against agreed platform priorities, roadmap commitments and service outcomes.
- Engage with stakeholders to understand user needs, demand, constraints and priorities that inform platform planning and service improvement activity.
- Communicate clearly, providing accurate information to support prioritisation, trade-off decisions and effective platform ownership.
Risk, dependency and operational awareness
- Support the identification and coordination of issue resolution, remediation activity and preventative improvement actions that inform backlog and roadmap priorities.
- Maintain awareness of platform risks, dependencies, lifecycle considerations, user impact and operational constraints across services.
- Support root cause analysis, problem management and change-related activity where required, ensuring learning is captured and considered in platform improvement plans.
- Contribute to a culture of platform ownership, accountability, product-thinking and continuous improvement across Network Services.
Essential Criteria:
- Experience working within an IT, infrastructure or network services environment, supporting platform-based or product-led technology services.
- Experience supporting platform, product, service or technology improvement initiatives, including planning, prioritisation, backlog management or delivery of change.
- Strong organisational skills, with the ability to manage and track multiple activities, actions, risks and priorities.
- Experience using performance data, service insight, user feedback, asset information or operational information to inform decisions and support improvement activity.
- Experience working collaboratively across teams, including with suppliers, internal stakeholders and technical teams.
- Good communication skills, with the ability to clearly present information and support effective decision-making.
- A proactive approach to identifying issues, understanding user impact, supporting resolution and contributing to continuous improvement.
Desirable Criteria:
- Ideally you will also have experience or understanding of network technologies or platforms, such as LAN, WAN, cloud networking or central network infrastructure services.
- Contributing to roadmap planning, backlog management, product ownership or platform lifecycle activities.
- Supplier-managed platform, service or product delivery environments.
- Asset, lifecycle, roadmap or configuration management within an IT platform environment.
- Lab or test environments used to support platform development, assurance or service activity.
- ITIL v4 practices or service management approaches.
- Continuous improvement methods, product-thinking or service optimisation approaches.
- Communicating technical and non-technical information to stakeholders, both verbally and in writing.
Benefits
Alongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
Family friendly policies. Personal support. Coaching and development.
Associate Platform Owner in Bristol employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Platform Owner in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what United Kingdom Government values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges United Kingdom Government might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at United Kingdom Government!
✨Direct Apply to United Kingdom Government
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We think you need these skills to ace Associate Platform Owner in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at United Kingdom Government.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at United Kingdom Government. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at United Kingdom Government
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
