At a Glance
- Tasks: Manage technical platform operations and support digital transformation in a government IT environment.
- Company: Join HMRC's CDIO Network Services Team, shaping critical network services.
- Benefits: Enjoy flexible working, generous leave, and a strong pension contribution.
- Other info: Opportunities for coaching and development in a dynamic work environment.
- Why this job: Make a real impact on secure, scalable live services in a modern setting.
- Qualifications: Strong relationship-building, analytical skills, and proficiency in Microsoft 365 required.
The predicted salary is between 57704 - 70528 £ per year.
Overview
In this role you will oversee the technical platform operations for HMRC's network infrastructure, working within the CDIO Network Services Team to support a large MSP-backed environment.
You will help deliver secure, scalable live services and contribute to platform evolution through planning and improvements.
The role focuses on high-quality operational management, collaboration with partners, and enabling continued digital transformation in a government IT estate.
This is an opportunity to shape critical network services in a modern, security-conscious setting.
- Pay / Benefits
- Civil Service Defined Benefit Pension (£13,194 employer contribution)
- Flexible and Hybrid Working policies
- Generous leave starting at 25 days, up to 30
- Alpha pension contributions (≈28.97% of salary)
- Family-friendly policies
- Coaching and development opportunities
Responsibilities
- Oversee day-to-day platform operations, maintenance tasks, upgrades and patches with the MSP, focusing on scalability and security.
- Identify risks to platform performance and mitigate them; coordinate with MSP to resolve incidents and perform root-cause analysis.
- Support the Major Incident Management Process for Network Services and apply environmental knowledge to service delivery.
- Assist in strategic planning for platform evolution and contribute to projects involving enhancements, modernization, or new technologies.
- Monitor performance continuously and use data-driven insights to drive operational improvements.
- Review security protocols and vendor contributions, ensuring security and compliance standards are met by external suppliers.
- Key requirements
- Ability to build and maintain strong relationships during challenging interactions
- Analytical skills to identify trends and propose continual improvement
- Excellent communication and presentation skills across seniority levels, including non-technical explanations
- Influencing skills and willingness to take ownership and responsibility
- Willingness to complete Contract Management training
- Hold a valid SC clearance or willingness to obtain one
- Good knowledge of IT services within a Network Services environment and ability to escalate issues appropriately
- Proficiency with Microsoft 365 applications for communication and data management
- Experience in producing and reviewing reports with high attention to detail and quality
- Relationship-building
- Analytical thinking
- Clear communication
- Network Services infrastructure knowledge
- Microsoft 365 applications (Teams, Excel, Word, Power Point)
- Reporting and data analysis
Associate Platform Operations Manager in Bristol employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
