Rental Returns Manager

Job Title

Rental Returns Manager

Salary & Hours

Base salary of £38,000 plus bonus scheme

Hours: Full time, permanent, rotational shift pattern Monday - Sunday

Role Summary

The Returns Manager is responsible for overseeing the efficient and professional Return of rental vehicles, ensuring high standards of customer service, operational efficiency, and asset management. This role involves managing scheduling, teamwork, outsource supplier relationships, stock control, and performance targets to ensure a seamless customer experience and the effective turnover of fleet vehicles. This role is crucial to ensuring a smooth and efficient return process while maintaining customer satisfaction, optimizing fleet availability, and managing operational targets effectively.

Responsibilities & Duties

• Oversee vehicle returns process, ensuring quality checks and efficient operations
• Develop and manage return schedules to optimize vehicle availability and minimize downtime
• Collaborate with rental and fleet teams for effective vehicle management
• Handle customer interactions professionally, addressing concerns and improving service
• Manage vehicle inspections, damage assessments, and coordinate repairs
• Lead and motivate returns team, set targets, and provide coaching and training
• Maintain strong relationships with suppliers, negotiate SLAs, and monitor performance
• Track vehicle availability, condition, and manage stock audits for compliance
• Monitor KPIs and implement process improvements to optimize efficiency and reduce costs

Skills & Experience

• Proven experience in a vehicle rental, automotive, or logistics environment.
• Strong leadership and team management skills.
• Excellent customer service and conflict resolution abilities.
• Ability to manage supplier relationships and negotiate contracts.
• Knowledge of vehicle maintenance, damage assessment, and stock control.
• Proficient in data analysis and reporting tools.
• Strong organizational and problem-solving skills.

Qualifications

• Relevant experience in a managerial or supervisory role.
• Qualifications in business, logistics, automotive management, or a related field (preferred but not essential).
• Full UK driving license

Great Rewards For Great Work

Great customer experiences begin with team members who feel valued and respected. That's why we are committed to looking after our people as much as our customers.

Benefits

• We Offer 38k + individual bonus scheme
• 33 days holiday inclusive of bank holidays
• A discount account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee Assistance Programme (EAP) provided by Health Assured - 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar)
• Opportunity to earn monthly commission

About Us

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Location

London Surrey United Kingdom A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.