At a Glance
- Tasks: Manage the return of rental vehicles, ensuring top-notch customer service and operational efficiency.
- Company: Join Avis Budget Group, a global leader in mobility solutions with a collaborative culture.
- Benefits: Enjoy a competitive salary, bonus scheme, 33 days holiday, and exclusive employee discounts.
- Other info: Great career growth opportunities in a fast-paced, innovative environment.
- Why this job: Lead a dynamic team and make a real impact on customer experiences in the rental industry.
- Qualifications: Experience in vehicle rental or logistics, strong leadership, and excellent customer service skills.
The predicted salary is between 42300 - 51700 £ per year.
Salary & Hours
Base salary of £38,000 plus bonus scheme
Hours: Full time, permanent, rotational shift pattern Monday - Sunday
Role Summary
The Returns Manager is responsible for overseeing the efficient and professional return of rental vehicles, ensuring high standards of customer service, operational efficiency, and asset management. This role involves managing scheduling, teamwork, outsource supplier relationships, stock control, and performance targets to ensure a seamless customer experience and the effective turnover of fleet vehicles. This role is crucial to ensuring a smooth and efficient return process while maintaining customer satisfaction, optimizing fleet availability, and managing operational targets effectively.
Responsibilities & Duties
- Oversee vehicle returns process, ensuring quality checks and efficient operations
- Develop and manage return schedules to optimize vehicle availability and minimize downtime
- Collaborate with rental and fleet teams for effective vehicle management
- Handle customer interactions professionally, addressing concerns and improving service
- Manage vehicle inspections, damage assessments, and coordinate repairs
- Lead and motivate returns team, set targets, and provide coaching and training
- Maintain strong relationships with suppliers, negotiate SLAs, and monitor performance
- Track vehicle availability, condition, and manage stock audits for compliance
- Monitor KPIs and implement process improvements to optimize efficiency and reduce costs
Skills & Experience
- Proven experience in a vehicle rental, automotive, or logistics environment.
- Strong leadership and team management skills.
- Excellent customer service and conflict resolution abilities.
- Ability to manage supplier relationships and negotiate contracts.
- Knowledge of vehicle maintenance, damage assessment, and stock control.
- Proficient in data analysis and reporting tools.
- Strong organizational and problem-solving skills.
Qualifications
Relevant experience in a managerial or supervisory role.
Qualifications in business, logistics, automotive management, or a related field (preferred but not essential).
Full UK driving license
Great Rewards For Great Work
Great customer experiences begin with team members who feel valued and respected. That's why we are committed to looking after our people as much as our customers.
Benefits We Offer
- 38k + individual bonus scheme
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured - 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar)
- Opportunity to earn monthly commission
About Us
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Location
London Surrey United Kingdom
A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.
Rental Returns Manager in London employer: United Kingdom Avis Budget UK Limited
Avis Budget Group is an excellent employer that values flexibility and work-life balance, making it an ideal place for those seeking meaningful employment in the car rental industry. With a supportive work culture, opportunities for professional growth, and a commitment to customer service excellence, employees can thrive in a dynamic environment while enjoying the benefits of working with a leading global brand.
Contact Details:
United Kingdom Avis Budget UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rental Returns Manager in London
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We think you need these skills to ace Rental Returns Manager in London
Some tips for your application 🫡
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How to prepare for a job interview at United Kingdom Avis Budget UK Limited
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