At a Glance
- Tasks: Create unforgettable customer experiences and manage the full rental process.
- Company: Join a leading vehicle rental company on a mission to be the best.
- Benefits: 33 days holiday, discounts, wellness support, and commission opportunities.
- Other info: Enjoy a flexible role with varied tasks in a fast-paced environment.
- Why this job: Be part of a dynamic team that values your contributions and celebrates success.
- Qualifications: Customer service experience, great communication skills, and a valid driving licence.
The predicted salary is between 27324 - 27324 £ per year.
Salary: £27,324.00 plus commission
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast‑paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities- Own the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Provide excellent face‑to‑face customer service.
- Act as a brand ambassador – positively promoting our products and services.
- Work towards targets to increase productivity and sales.
- Customer service experience.
- Excellent communication skills.
- Team‑player.
- Friendly, positive, ‘can‑do’ attitude.
- Enjoy working flexibly as the role is annualised hours based and likes taking on a variety of tasks – no two days will be the same.
- A full valid driving licence with 12 months’ experience.
- 33 days holiday inclusive of bank holidays.
- Discount account providing free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and more.
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for mental health and wellbeing.
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission.
Location: London, Kent, United Kingdom
Rental Operations Agent in London employer: United Kingdom Avis Budget UK Limited
Join us as a Rental Operations Agent in London, where we prioritise creating exceptional customer experiences in a dynamic and supportive work environment. With 33 days of holiday, a comprehensive employee assistance programme, and numerous discounts, we celebrate our team's contributions while offering ample opportunities for personal and professional growth. Be part of our mission to become the best vehicle rental company in the world, where every day brings new challenges and rewards.
Contact Details:
United Kingdom Avis Budget UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rental Operations Agent in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for becoming part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating unbeatable experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Rental Operations Agent in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've created amazing experiences for customers in the past, so share specific examples that showcase your skills!
Be Yourself!:Let your personality shine through in your written application. We’re looking for friendly, positive team players, so don’t be afraid to show us your ‘can-do’ attitude and what makes you unique!
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Mention how your skills and experiences align with the key responsibilities of the Rental Operations Agent role – it’ll make a big difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at United Kingdom Avis Budget UK Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and services. Understanding their commitment to customer service and how they aim to be the best vehicle rental company will help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to create a positive experience, as this role is all about placing the customer at the heart of everything.
✨Demonstrate Your Flexibility
Since the role involves a rotational shift pattern, be ready to discuss your adaptability. Share instances where you successfully managed varying tasks or schedules, showcasing your ‘can-do’ attitude and team-player mentality.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their training programmes, team culture, or how they celebrate employee achievements. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
