At a Glance
- Tasks: Support accreditation processes and manage travel arrangements with precision and efficiency.
- Company: Join UKAS, the UK's leading Accreditation Body, fostering a diverse and inclusive culture.
- Benefits: Hybrid working options, competitive salary, and a supportive team environment.
- Other info: Embrace diversity and grow in a dynamic workplace committed to inclusion.
- Why this job: Make a real impact in customer service while developing your administrative skills.
- Qualifications: Strong communication, organisational skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
UKAS are recruiting a Travel and Post Assessment Administrator to work within our Customer Services Team.
This is a full-time role, with the option of hybrid working, based at our head office in Staines Upon Thames.
This role is offered on a 6-month fixed term contract.
Travel and Post Assessment Administrator provides administrative support to the accreditation sections and processes administration tasks defined by the accreditation cycle at a pace, quality and efficiency to exceed customer and internal expectations and KPIs.
As a Travel and Post Assessment, you will
- Provide post-assessment administration, keeping accurate and up-to-date records.
- Provide pre-scheduled assessment administration within the agreed timeframes, including WRAP creation and project updates
- Bookand confirmtravel & hotel arrangements by the set requirements using the UKAS travel agent's online tools.
It is expected that the successful candidate will
- Strong customer service ethos
- Good written and verbal communication skills
- Good attention to detail
- Good organisational skills and ability to prioritise workload
- Problem-solving skills with the ability to anticipate problems and resolve issues independently
- Equity, Diversity, and Inclusion: Fostering a Culture of Belonging
UKAS is proud to be the United Kingdom's sole Accreditation Body. We wouldn't be able to do what we do without a diverse mix of minds, backgrounds and experiences.
UKAS is committed to promoting a culture of belonging and values the differences and uniqueness that everyone brings to the organisation.
We welcome candidates across all types of backgrounds, circumstances, and identities to support our Equity, Diversity and Inclusion (EDI) commitments.
Travel & Post Assessment Admin - 6mtn FTC in Staines employer: United Kingdom Accreditation Service
UKAS is an excellent employer that values diversity and fosters a culture of belonging, making it an ideal workplace for those seeking meaningful and rewarding employment. With the flexibility of hybrid working and a commitment to employee growth, UKAS offers a supportive environment where your contributions are recognised and encouraged. Located in Staines Upon Thames, employees benefit from a collaborative work culture and the opportunity to be part of the UK's sole Accreditation Body, enhancing both personal and professional development.
Contact Details:
United Kingdom Accreditation Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel & Post Assessment Admin - 6mtn FTC in Staines
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like United Kingdom Accreditation Service.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like United Kingdom Accreditation Service. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Travel & Post Assessment Admin - 6mtn FTC in Staines
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to United Kingdom Accreditation Service.
How to prepare for a job interview at United Kingdom Accreditation Service
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in United Kingdom Accreditation Service's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services United Kingdom Accreditation Service offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
