At a Glance
- Tasks: Support customers and coordinate accreditation processes in a dynamic team environment.
- Company: Join UKAS, the UK's leading Accreditation Body with a commitment to diversity.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Be part of a culture that values diversity and inclusion.
- Why this job: Make a real difference by connecting customers with essential services and support.
- Qualifications: Strong customer service skills and teamwork experience are essential.
The predicted salary is between 28800 - 43200 £ per year.
UKAS are recruiting Customer Liaison Officers to work within our Customer Services Team. This is a full-time role, with the option of hybrid working, based at our head office in Staines Upon Thames. Customer Liaison Officers provide essential administrative support in processing accreditation case work from initial customer enquiry to maintenance of accreditation at a pace, quality and cost which meets customer expectations and UKAS business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public.
As a Customer Liaison Officer, you will:
- Coordinate visit arrangements
- Provide customers with visit confirmations and quotes
- Coordinate and book travel arrangements
- Progress accreditation casework in line with company process and policy
- Maintain and update databases
- Respond to internal and external enquiries
- Perform general administration tasks
- Support other teams and departments
- Assist in organising meetings
It is expected that the successful candidate will:
- Have excellent customer service skills
- Display accurate written and clear verbal communication skills
- Have demonstrable experience of working as part of a team
- Be able to prioritise workload to meet deadlines
- Have good knowledge of Microsoft Office software
Equity, Diversity, and Inclusion: Fostering a Culture of Belonging UKAS is proud to be the United Kingdom’s sole Accreditation Body. We wouldn’t be able to do what we do without a diverse mix of minds, backgrounds and experiences. UKAS is committed to promoting a culture of belonging and values the differences and uniqueness that everyone brings to the organisation. We welcome candidates across all types of backgrounds, circumstances, and identities to support our Equity, Diversity and Inclusion (EDI) commitments.
Customer Liaison Officer employer: United Kingdom Accreditation Service
UKAS is an excellent employer that values diversity and fosters a culture of belonging, making it an ideal workplace for those seeking meaningful and rewarding employment. With the flexibility of hybrid working and a commitment to employee growth, UKAS offers a supportive environment where your contributions are recognised and encouraged. Located in Staines Upon Thames, employees benefit from a collaborative work culture and the opportunity to be part of the UK's sole Accreditation Body, enhancing both personal and professional development.
Contact Details:
United Kingdom Accreditation Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United Kingdom Accreditation Service. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United Kingdom Accreditation Service before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United Kingdom Accreditation Service:Your cover letter is your chance to shine! Tell us why you want to work at United Kingdom Accreditation Service specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United Kingdom Accreditation Service!
How to prepare for a job interview at United Kingdom Accreditation Service
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
