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For Companies At a Glance
- Tasks: Engage with residents and ensure they are informed about ongoing projects.
- Company: Join a dynamic company focused on critical infrastructure projects.
- Benefits: Enjoy competitive salary, generous holidays, and career progression opportunities.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong customer service skills and the ability to build positive relationships.
- Other info: Be part of a mission to deliver innovative and sustainable solutions.
The predicted salary is between 36000 - 60000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
We are looking for a dedicated and motivated Resident Liaison Officer to join our team on a 12 month fixed term basis. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services.
About the RoleAs the key point of contact for residents, you will:
- Engage with customers through newsletters, meetings, visits, and open days.
- Ensure residents are kept informed of works, processes, and any changes or updates.
- Provide excellent customer care and aftercare, ensuring works are completed to a high standard.
- Manage expectations and communication between residents, clients, and our operations teams.
- Handle potentially challenging situations with empathy, professionalism, and resilience.
Previous experience as a Resident Liaison Officer is desirable but not essential — what matters most is your enthusiasm, initiative, and determination to have a positive impact.
RequirementsWe are looking for someone who:
- Has excellent customer service skills with clear and confident communication.
- Is highly organised with strong time management skills.
- Can build positive relationships with a wide range of stakeholders.
- Brings professionalism, discretion, and resilience under pressure.
- Works well independently and as part of a team.
- Demonstrates energy, drive, and a genuine commitment to making a difference.
Competitive salary, generous holidays plus bank holidays, and opportunities for career progression aligned with the company’s growth.
Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Resident Liaison Officer employer: United Infrastructure
Contact Detail:
United Infrastructure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even local meet-ups related to property services. It's all about making connections and showing your enthusiasm for the role.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Resident Liaison Officer role. Highlight your customer service skills and how you can make a positive impact on residents' lives.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining United Infrastructure.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your customer service skills and any relevant experience that shows you can engage with residents effectively.
Show Your Enthusiasm: We love seeing candidates who are genuinely excited about making a difference. In your application, share why you're passionate about property services and how you can contribute to our mission at United Infrastructure.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Infrastructure
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Resident Liaison Officer. Familiarise yourself with how this role interacts with residents and the operations team. This will help you demonstrate your enthusiasm and initiative during the conversation.
✨Showcase Your Communication Skills
Since excellent customer service and clear communication are crucial for this position, prepare examples from your past experiences where you've successfully engaged with customers or handled challenging situations. This will show that you can manage expectations and communicate effectively.
✨Demonstrate Empathy and Resilience
Think of scenarios where you had to deal with difficult situations or residents. Be ready to discuss how you approached these challenges with empathy and professionalism. This will highlight your ability to handle pressure while maintaining a positive attitude.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s projects and how the Resident Liaison Officer fits into their mission. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
