United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.
Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
Utility Infrastructure –
Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.
Social Infrastructure -
Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
Job Description: Major Works SupervisorReporting To: Contracts Manager / Operations Manager
About the Role
United Infrastructure is seeking an experienced and proactive Major Works Supervisor to oversee the delivery of major repairs, complex works, specialist projects, and legal disrepair cases within the Social Housing sector.
You will be responsible for managing day-to-day site operations, supervising operatives and subcontractors, ensuring works are delivered safely, on time, within budget, and to the highest quality standards. Acting as a key point of contact for clients and residents, you will drive excellent service delivery while maintaining compliance with all contractual and statutory requirements.
Key Responsibilities
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Supervise major repairs, specialist works, and legal disrepair projects from start to completion.
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Ensure all works are delivered in line with quality standards, client KPIs, and contractual requirements.
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Promote and maintain high standards of Health & Safety across all sites.
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Coordinate operatives, subcontractors, materials, and resources to ensure efficient project delivery.
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Work closely with schedulers and planners to manage workloads and programme deadlines.
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Carry out pre-inspections, work-in-progress inspections, and post-completion inspections.
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Assist with preparing quotations, variations, and costings using Schedule of Rates (SOR).
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Manage outstanding and follow-on works to ensure timely resolution.
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Build and maintain positive relationships with residents, clients, and stakeholders.
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Attend client meetings and provide updates on project progress and performance.
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Oversee and resolve complex repairs and customer escalation cases.
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Conduct final quality checks, sign-off inspections, and issue handover documentation.
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Ensure accurate completion of reports, records, and project documentation.
About You
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Experience supervising repairs, maintenance, major works, or property services contracts.
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Social Housing experience, including occupied properties.
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Strong knowledge of repairs, planned maintenance, and disrepair processes.
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Experience working with Schedule of Rates (SOR) contracts.
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Excellent organisational and problem-solving skills.
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Strong communication and customer service abilities.
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The ability to manage multiple workstreams and deliver against deadlines.
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Experience leading operatives, subcontractors, and supply chain partners.
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Good understanding of Health & Safety legislation and compliance requirements.
Essential Requirements
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Proven supervisory experience within repairs and maintenance.
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Social Housing sector experience.
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Knowledge of SOR pricing and contract processes.
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Full UK Driving Licence.
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Strong IT and reporting skills.
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Excellent stakeholder and resident liaison experience.
Desirable Qualifications
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SSSTS or SMSTS.
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CSCS Card.
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First Aid at Work.
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Relevant trade, construction, or property maintenance qualification.
Why Join United Infrastructure?
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Competitive salary and benefits package.
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Career progression opportunities within a growing business.
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Ongoing training and professional development.
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Supportive and collaborative working environment.
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Opportunity to contribute to projects that improve homes and communities.
Join United Infrastructure and play a key role in delivering high-quality major works and repairs services across our social housing contracts.
Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Major Works Supervisor employer: United Infrastructure
United Infrastructure is an excellent employer, offering a supportive work culture where Smart Meter Technicians can thrive in their roles across the Northumbrian Water region. With a focus on employee growth, the company provides comprehensive benefits such as a bike to work scheme, a company pension, and private medical insurance, ensuring that team members feel valued and secure in their positions.
