At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. As part of the United Infrastructure group, we specialise in planned maintenance and refurbishments within the social housing sector, and we're excited to welcome you to our rapidly growing team. Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver. Salary Range : up to £30,000 gross per annum, with a car allowance provided on top Contract type : Full-time Location : Swindon and surrounding areas Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check. We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: Communicate with residents to organise property visits Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines Handle complaints patiently and efficiently Keep project trackers updated in line with the program of works Do you have what it takes? Driving licence and access to your own vehicle (essential) A customer-focused mindset Comfortable using Microsoft Office and IT systems Strong problem-solving and complaint-handling skills Excellent verbal and written communication Reliable, punctual, and well-organised Able to prioritize, multitask, and adapt to changing deadlines Desirable qualifications but not essential: Health
Resident Liaison Officer in Kent employer: United Infrastructure
United Infrastructure is an excellent employer, offering a supportive work culture where Smart Meter Technicians can thrive in their roles across the Northumbrian Water region. With a focus on employee growth, the company provides comprehensive benefits such as a bike to work scheme, a company pension, and private medical insurance, ensuring that team members feel valued and secure in their positions.
