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- Tasks: Engage with residents, manage a team, and ensure excellent customer satisfaction.
- Company: Join a dynamic property services company making a real difference.
- Benefits: Competitive salary, career progression, and immediate interviews for qualified candidates.
- Why this job: Be a key player in enhancing community engagement and communication.
- Qualifications: Experience in resident liaison or community engagement roles is preferred.
- Other info: Must have a driver's licence and own vehicle; dynamic work environment awaits!
The predicted salary is between 36000 - 60000 £ per year.
As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Senior Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
You will be responsible for the line management of the resident liaison team, ensuring excellent customer satisfaction, communication and collaboration. You will ensure residents are aware of the works processes and communicate updates/changes accordingly. In addition, you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
With the confidence to manage sometimes difficult situations, as Senior Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison/community engagement role, preferably within planned/reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. The role does cover the South region including Haywards Heath and Kings Hill, so a driver’s licence and own vehicle is essential.
What We Offer:
- Competitive salary and benefits package
- Opportunities for career progression aligned with the company’s growth
- Immediate interview for qualified candidates
How to Apply:
If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!
As a business, United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.
Senior Resident Liaison Officer in Haywards Heath employer: United Infrastructure
Contact Detail:
United Infrastructure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Liaison Officer in Haywards Heath
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Senior Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Be ready to share examples of how you've handled difficult situations and ensured excellent customer satisfaction.
✨Tip Number 3
Show off your communication skills! During interviews, demonstrate how you engage with stakeholders and manage expectations. Use clear examples from your past roles to highlight your collaborative approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team and contributing to our success.
We think you need these skills to ace Senior Resident Liaison Officer in Haywards Heath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Resident Liaison Officer role. Highlight your communication skills and any relevant experience in property services or community engagement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can make a difference. Be sure to mention your experience with customer satisfaction and managing teams.
Showcase Your Communication Skills: As a Senior Resident Liaison Officer, communication is key. In your application, provide examples of how you've successfully engaged with stakeholders or resolved conflicts in the past. This will show us you're the right fit!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at United Infrastructure
✨Know Your Stuff
Make sure you understand the role of a Senior Resident Liaison Officer inside out. Familiarise yourself with property services, customer engagement strategies, and the specific challenges faced in this position. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As communication is key in this role, prepare examples of how you've effectively engaged with residents or stakeholders in the past. Think about times when you managed difficult situations or ensured customer satisfaction. Be ready to discuss these experiences during the interview.
✨Demonstrate Resilience
The job can be challenging, so it's important to convey your ability to stay calm under pressure. Prepare to share instances where you've successfully navigated tough situations, highlighting your problem-solving skills and discretion. This will reassure the interviewers that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be involved in, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
