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- Tasks: Engage with residents, provide updates, and ensure high standards of customer care.
- Company: United Infrastructure, a rapidly expanding business in critical infrastructure projects.
- Benefits: Competitive salary, career progression opportunities, and a dynamic work environment.
- Other info: Public-facing role with opportunities to build positive relationships and grow professionally.
- Why this job: Make a real difference in people's lives while developing your career in property services.
- Qualifications: Exceptional customer service skills and strong organisational abilities required.
The predicted salary is between 30000 - 40000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services. As a Customer Care Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will ensure residents are aware of the works processes and communicate updates or changes accordingly. In addition, you will provide a high standard of customer care and aftercare — ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel across Northeast London and Essex, as such you will need a driver's license and your own vehicle to be considered.
As a Customer Care Officer, you will be the first point of contact for residents, requiring exceptional customer service and clear, confident communication. Strong organisational and time management skills are essential. You’ll need to manage potentially challenging situations with professionalism and empathy, ensuring residents feel informed, respected, and supported at every stage. While previous experience in a resident liaison role may be beneficial, it is not essential. We are looking for someone with real drive, enthusiasm and determination to make a meaningful impact whilst using their initiative. If you’re someone who wants to make their mark, can work independently as well as part of a team, and brings energy and commitment to everything you do, we want to hear from you. This is a public-facing role that requires discretion, resilience under pressure, and the ability to build positive relationships with a wide range of stakeholders.
If you are a Resident Liaison Officer or Customer Service Professional seeking a dynamic and diverse work environment, we're offering:
- Competitive salary and benefits package
- Opportunities for career progression aligned with the company’s growth
All your information will be kept confidential according to EEO guidelines.
Customer Care Officer in Essex employer: United Infrastructure
Contact Detail:
United Infrastructure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Officer in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can open doors for you.
✨Tip Number 2
Prepare for those interviews! Research United Infrastructure, understand their projects, and think about how your skills as a Customer Care Officer can make a difference. We want you to shine when you get that chance to impress!
✨Tip Number 3
Show off your personality! When you’re in front of potential employers, let your enthusiasm and drive come through. We believe that being genuine and relatable can set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see what you bring to the table, so don’t hold back!
We think you need these skills to ace Customer Care Officer in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Officer role. Highlight your customer service skills and any relevant experience that shows you can handle challenging situations with empathy and professionalism.
Show Your Enthusiasm: We love seeing genuine passion! In your application, let us know why you're excited about the opportunity to make a difference in residents' lives. Share any personal experiences that fuel your drive to excel in this role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make sure your points are easy to understand and get straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at United Infrastructure!
How to prepare for a job interview at United Infrastructure
✨Know the Company Inside Out
Before your interview, take some time to research United Infrastructure. Understand their projects, values, and the sectors they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Care Officer, clear communication is key. Prepare examples of how you've successfully communicated with customers or managed expectations in previous roles. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Empathy and Resilience
You’ll likely face challenging situations in this role. Think of times when you’ve handled difficult customer interactions with empathy and professionalism. Sharing these stories will highlight your ability to manage pressure and build positive relationships.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the company.