At a Glance
- Tasks: Manage client relationships and ensure project deadlines are met with effective communication.
- Company: Join United Infrastructure, a fast-growing company delivering vital infrastructure projects.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Dynamic work culture with opportunities for growth in a thriving industry.
- Why this job: Be at the forefront of impactful projects that shape communities and utilities.
- Qualifications: 2+ years in administration, customer liaison experience, and strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
Company Description
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas:
- Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators.
- Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Job Description
Due to sustained growth and increased workload, particularly within our AMP8 framework agreement, we are looking to recruit an experienced Customer Liaison Manager with a civils or utilities background.
As a Customer Liaison Manager, your day-to-day tasks will include preparing, reviewing and monitoring appointments, visits and completions to ensure adherence to the deadlines and timescales, liaising with the client and wider team, ensuring all relevant parties are informed of the latest updates. You will be required to make contact via email and telephone on a daily basis.
Qualifications:
- 2+ years of relevant administration experience
- Experience in a Planning role would be beneficial but not essential
- Experience in a customer/3rd party liaison field
- Understanding of and experience in Stakeholder management
- Knowledge of Microsoft Project and other similar software programs
- Excellent analytical, communication, and organizational skills
- Attention to detail and the ability to multitask
- Previous Highways authority experience would be advantageous but not essential
Customer Liaison Manager employer: United Infrastructure
United Infrastructure is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With a focus on critical infrastructure projects, employees benefit from engaging in meaningful work that directly impacts communities, while enjoying opportunities for professional growth and a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and recent developments in the utility and social infrastructure sectors. This will help you tailor your responses and show that you're genuinely interested in what they do.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Manager, you'll need to convey information clearly and effectively. Role-play common interview questions with a friend or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and really keen on joining our team!
We think you need these skills to ace Customer Liaison Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Liaison Manager role. Highlight your relevant experience in administration and customer liaison, and don’t forget to mention any specific projects or achievements that showcase your skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your understanding of stakeholder management and how your background aligns with the needs of United Infrastructure.
Show Off Your Communication Skills:Since this role involves daily contact with clients and team members, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, but also let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at United Infrastructure
✨Know Your Stuff
Make sure you understand the ins and outs of United Infrastructure and their projects. Familiarise yourself with their work in both utility and social infrastructure sectors. This will show that you're genuinely interested and can relate your experience to their needs.
✨Showcase Your Communication Skills
As a Customer Liaison Manager, communication is key. Prepare examples of how you've effectively liaised with clients or stakeholders in the past. Be ready to discuss how you handle difficult conversations or resolve conflicts, as this will demonstrate your ability to manage relationships.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple tasks and deadlines. Bring up specific tools or methods you use to stay on top of your workload, especially if you have experience with Microsoft Project or similar software.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This could include inquiries about their AMP8 framework agreement or how they measure success in the Customer Liaison Manager position. It shows you're engaged and thinking critically about how you can contribute.
