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- Tasks: Manage client relationships and ensure project deadlines are met with effective communication.
- Company: Growing company in the civils and utilities sector, focused on teamwork.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a thriving industry.
- Why this job: Be the vital link between clients and teams, making a real difference in project success.
- Qualifications: 2+ years in administration, strong communication skills, and stakeholder management experience.
The predicted salary is between 30000 - 40000 £ per year.
Due to sustained growth and increased workload—particularly within our AMP8 framework agreements—we are looking to recruit an experienced Customer Liaison Manager with civils or utilities background.
Your day-to-day tasks will include:
- Preparing, reviewing and monitoring appointments, visits and completions to ensure adherence to the deadlines and timescales.
- Liaising with the client and wider team, ensuring all relevant parties are informed of latest updates.
- Making contact via email and telephone on a daily basis.
Qualifications:
- 2+ years of relevant administration experience.
- Experience in a Planning role would be beneficial but not essential.
- Experience in a customer/3rd party liaison field.
- Understanding of and experience in Stakeholder management.
- Knowledge of Microsoft Project and other similar software programs.
- Excellent analytical, communication, and organizational skills.
- Attention to detail and the ability to multitask.
- Previous Highways authority experience would be advantageous but not essential.
Customer Liaison Officer in Basingstoke employer: United Infrastructure
Contact Detail:
United Infrastructure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the civils or utilities sector. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Liaison roles and practice your answers. We want you to shine when discussing your experience with stakeholder management and communication skills.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to multitask, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Liaison Officer in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in customer liaison and administration. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Liaison Officer role. Be sure to mention your understanding of stakeholder management and any relevant software experience.
Show Off Your Communication Skills: Since this role involves daily contact with clients and team members, we want to see your communication skills in action. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Infrastructure
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the AMP8 framework agreements and how they impact client relations. This will show that you're not just interested in the job, but that you’re genuinely invested in the company’s operations.
✨Showcase Your Communication Skills
Since the role involves daily contact via email and phone, be prepared to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and concisely, and think of examples where you've successfully liaised with clients or stakeholders in the past.
✨Highlight Your Organisational Skills
The job requires excellent organisational abilities, so come ready with examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or software you’ve used, like Microsoft Project, to keep everything on track and ensure deadlines are met.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.