At a Glance
- Tasks: Support customer enquiries and ensure a positive experience in the water services sector.
- Company: Join United Infrastructure, a rapidly expanding company focused on critical infrastructure projects.
- Benefits: Generous holiday allowance, Christmas shutdown, and tailored benefits portal.
- Other info: Remote learning with one-to-one support and excellent career progression opportunities.
- Why this job: Gain hands-on experience while working towards a nationally recognised qualification.
- Qualifications: 5 GCSEs including English and Maths; good IT and communication skills.
The predicted salary is between 18000 - 25000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
We are looking for a Customer Experience Apprentice to join our Water business division, who are a national provider of infrastructure and non-infrastructure water and wastewater services to UK water utility companies.
Day to day, you will support the team who are a key point of contact for customers, stakeholders and operational teams across both clean and wastewater activities and will play an important role in ensuring they receive a professional, efficient and positive experience while supporting operational delivery and regulatory compliance.
Some of your key responsibilities will include:
- Handling customer enquiries and complaints that come in via telephone and email.
- Managing customer communications and providing updates associated with planned works, service interruptions, and operational activities.
- Maintaining accurate records of customer interactions, land entry activities, permissions, and case updates.
- Supporting with the preparation and issuing of customer correspondence, notifications, and access documentation.
- Ensuring all your work is compliant with relevant legislation, company procedures, data protection requirements, and customer service standards.
As an Apprentice with United Infrastructure, you’ll be given a real job from day one where you will gain hands-on industry experience and the knowledge required to achieve a nationally recognised qualification. You’ll get a generous holiday allowance, Christmas shutdown, and a tailored benefits portal that allows you to choose the right benefits for you.
In order to fully develop in your role, you will be enrolled onto the Level 3 Customer Service Specialist apprenticeship qualification with one of our training partners. This learning pathway is delivered entirely remotely, and you will access online self-accessed or virtually delivered classroom sessions, and one-to-one support from your tutor or coach. They will also meet regularly with you and your line manager to ensure you are progressing through your programme.
Academic Entry Requirements
- 5 GCSEs at Grade 9-4/A*-C including English and Mathematics
- Good IT skills and able to use Microsoft Office packages e.g. Outlook, Word, Excel etc.
- Good organisation and time management skills.
- Good communication skills and confident speaking to clients and customers.
You should also be available to start full-time work by September 2026 and have:
- The commitment to live and breathe our company values during your work and studies.
- The motivation and dedication to successfully complete your apprenticeship programme.
Please note, as this is an apprenticeship programme, in order to be eligible to apply you must not already have an equivalent level or higher qualification in the occupational area, or significant work experience.
Upon successful completion of your programme, you will achieve:
- Level 3 Customer Service Specialist
- Eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Customer Experience Apprentice in Wakefield employer: United Infrastructure Water Limited
United Infrastructure is an excellent employer that prioritises employee growth and development, offering a hands-on apprenticeship experience in the dynamic field of customer service within the utility sector. With a commitment to inclusivity and a supportive work culture, apprentices benefit from tailored training, generous holiday allowances, and a unique benefits portal, all while contributing to meaningful infrastructure projects that enhance communities across the UK.
Contact Details:
United Infrastructure Water Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Apprentice in Wakefield
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like United Infrastructure Water Limited.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like United Infrastructure Water Limited. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Experience Apprentice in Wakefield
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at United Infrastructure Water Limited.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join United Infrastructure Water Limited and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at United Infrastructure Water Limited
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by United Infrastructure Water Limited. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at United Infrastructure Water Limited will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
