esponsible to: Senior Operations Manager / Customer Delivery Manager
Responsible for: Customer Communications & Notifications, Liaison with
External Stakeholders & Agencies, Engagement Plans, Reporting
Requirements, Contract Performance & GSS, Client Initiatives, Management of
Outsourced Services
Working Contacts: Operational Delivery Team, Client Customer Team,
Morrison & Client PR Teams, External Stakeholders & Agencies
Main Purpose of Job:
To plan and implement a co-ordinated programme of communications to
customers and strategic stakeholders in order to support the efficient delivery of projects other the Framework for Mains Renewals programmes of work from
Southern Water (SW), in line with SW's & UI Customer Excellence Guidelines.
To support the project delivery teams in all aspects of customer management;
to monitor and audit all customer care processes and procedures and to
manage the interface on customer care issues between SW, UI and the
stakeholder.
To work in liaison with UI Operational Staff - …
Ensure that the mutual reputations of both UI and SW are managed effectively.
Assist Communications and Stakeholder Engagement Manager in producing SW & UI corporate literature - presentations, weekly lookaheads updates, internet updates and newsletters. Which are fundamental in providing a unique customer experience
Roles and Responsibilities
Strategic
Formulate communication strategies for the efficient delivery of projects including: setting objectives; measures of evaluation; tone; positioning; key messages; Qs&As stakeholder identification and engagement and the most effective channels to use to achieve optimum impact.
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Customer Liaison & Stakeholder Engagement Lead employer: United Infrastructure Water Limited
United Infrastructure is an exceptional employer that prioritises the growth and development of its employees, offering a competitive salary and benefits such as a car allowance or company van. Our collaborative work culture fosters teamwork and innovation, ensuring that every team member plays a vital role in delivering high-quality reinstatement works across our capital delivery projects. Located in a dynamic environment, we are committed to creating a connected and sustainable future, making this an ideal place for professionals passionate about quality and compliance.
Contact Details:
United Infrastructure Water Limited Recruitment Team
