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For Companies At a Glance
- Tasks: Engage with residents, manage a team, and ensure excellent customer satisfaction.
- Company: Dynamic infrastructure company focused on innovative solutions.
- Benefits: Competitive salary, career progression, and immediate interview opportunities.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: Excellent communication skills and experience in resident liaison or community engagement.
- Other info: Driving licence required; work across the South region.
The predicted salary is between 36000 - 60000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Business Areas
- Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators.
- Social Infrastructure – Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Job Description
As a vital member of our team, you will make a genuine difference to the lives of the people we work with and can seize the opportunity to develop your career in property services. As an experienced Senior Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will be responsible for the line management of the resident liaison team, ensuring excellent customer satisfaction, communication and collaboration. You will ensure residents are aware of the works processes and communicate updates/changes accordingly. In addition, you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
Qualifications
With the confidence to manage sometimes difficult situations, as Senior Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison/community engagement role, preferably within planned/reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. The role does cover the South region including Haywards Heath and Kings Hill, so a driver’s licence and own vehicle is essential.
What We Offer
- Competitive salary and benefits package
- Opportunities for career progression aligned with the company’s growth
- Immediate interview for qualified candidates
How to Apply
If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!
As a business, United Infrastructure prefers to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.
Senior Resident Liaison Officer in Wrotham employer: United Infrastructure Ltd
Contact Detail:
United Infrastructure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Liaison Officer in Wrotham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with professionals on LinkedIn. The more people you know, the better your chances of landing that Senior Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews! Research United Infrastructure thoroughly, understand their projects, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your communication skills.
✨Tip Number 3
Showcase your soft skills! As a Senior Resident Liaison Officer, you'll need to manage relationships and expectations. Be ready to share examples of how you've successfully navigated challenging situations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at United Infrastructure. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Resident Liaison Officer in Wrotham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Resident Liaison Officer role. Highlight your experience in community engagement and any relevant projects you've worked on. We want to see how your skills align with what we do at United Infrastructure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your communication skills and experience managing stakeholder relationships.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled difficult situations in the past. We love candidates who can demonstrate resilience and discretion, especially in public-facing roles like this one.
Apply Through Our Website: Don't forget to apply through our website for the best chance of getting noticed! We’re excited to see your application and can’t wait to potentially welcome you to our growing team.
How to prepare for a job interview at United Infrastructure Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Senior Resident Liaison Officer. Familiarise yourself with United Infrastructure's projects and values, especially in utility and social infrastructure. This will help you demonstrate your knowledge and show that you're genuinely interested in the company.
✨Showcase Your Communication Skills
As a Senior Resident Liaison Officer, communication is key. Prepare examples from your past experiences where you've successfully managed stakeholder relationships or resolved conflicts. Be ready to discuss how you would engage with residents and ensure their satisfaction during projects.
✨Demonstrate Resilience
The role can involve challenging situations, so be prepared to talk about how you've handled pressure in the past. Share specific instances where you maintained professionalism and discretion while managing difficult conversations or expectations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the types of projects you'll be involved in, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
