Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service initiatives and manage community events for impactful infrastructure projects.
- Company: Join United Infrastructure, a rapidly growing company in the utility and social sectors.
- Benefits: Full-time role with opportunities for growth and innovation.
- Other info: Be part of a team that values excellence and corporate social responsibility.
- Why this job: Make a difference in communities while developing your career in a dynamic environment.
- Qualifications: Strong communication skills, project management experience, and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
- Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure for the UK's largest network owners and operators.
- Social Infrastructure – Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Our Social Infrastructure team are responsible for the promotion and delivery of high standards of customer service and corporate social responsibility, through the development, implementation and management of customer service standards and delivery of community events which support the Company and regional business plans.
Responsibilities
- Ensure that United Infrastructure's HSE&Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times.
- Ensure that the United Way of working is complied with and adopted into your daily disciplines.
- Monitor the induction of Resident Liaison Officer employees in the United Way of working ensuring that the contract delivery processes are complied with and adopted into your daily disciplines.
- Ensure that the resident liaison team are all consistently using the business work management system and that this standard practice is adhered to at all times. Be recognised as a system Super User.
- Demonstrate respect, sensitivity and discretion in a public facing role.
- Continuously look and seek improvements and innovation to ensure we are continuously perceived as the market leaders and the contractor of choice.
- Lead the planning, preparation and implementation of the resident liaison strategy in conjunction with the Operations Manager.
- Work collaboratively with Project Administration teams, to co‐ordinate efficient and effective communications at all times.
- Actively support the Operations Manager in the management of areas of opportunity and risk that may impact the business plan.
- Lead your team by example at all times and ensure that United Living is a centre of excellence.
- Establish and maintain key strategic relationships with both internal and external stakeholders and ensure that the liaison responsibilities are being fully delivered for each project.
- Support the Contracts Managers to drive CSR activity in line with client aims and objectives, identifying, organising and co‐ordinating the delivery of local level CSR events, recording and publicising key added value activity. Attend CSR activity events with clients and site teams.
- Produce regular KPIs for customer care for review by clients and Company management team.
- Ensure minimum standards are set, achieved, maintained and communicated on all customer care related activities as required.
- Support the business in the preparation of responses for PQQ and tender quality submissions, attending tender interviews or presentations where necessary.
- Attend regional management and site meetings and attend Client core group meetings as required.
- Assist in the organisation of reality checks for potential new clients/customers when visiting site. Ensure residents have been appropriately selected and resident liaison team are available to assist.
- Oversee the effective management of conflict, ensuring problems, disputes and complaints are fully investigated and resolved within specified time scales and outcomes are appropriately communicated to affected stakeholders.
- Manage all of the people responsibilities for the team including undertaking and monitoring the completion of Performance & Development Reviews, supporting and coaching team members to achieve both individual and business objectives.
- Manage all employee related matters, liaising with People Services as necessary. Responsible for ensuring strong working relationships are maintained with the operational and Commercial teams on each contract.
- Contribute fully to the development and implementation of Company policies and procedures.
- Marketing the business with existing and new clients to assist the business development team.
- Any other duties reasonably assigned.
Qualifications
- Appropriate CSCS card
- Proficient in Microsoft office packages
- Strong written and verbal communication skills
- Excellent presentation skills
- Full Driving Licence
- Project management experience
- Proven ability to manage conflict resolution
- Line management experience
- Previous experience in a customer facing role
If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!
As a business, United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.
Customer Experience Manager in West Bromwich employer: United Infrastructure Ltd
Contact Detail:
United Infrastructure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in West Bromwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Customer Experience Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your project management experience and conflict resolution skills. Share specific examples of how you've made a difference in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like United Infrastructure, and express your interest. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Keep it real during interviews! Be genuine and show your passion for customer service and corporate social responsibility. Employers love candidates who are not only qualified but also enthusiastic about their mission.
We think you need these skills to ace Customer Experience Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Manager role. Highlight relevant experience in customer service and project management, and don’t forget to showcase your conflict resolution skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how your background aligns with United Infrastructure’s mission. Keep it engaging and personal.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and improve customer satisfaction. Numbers and examples speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at United Infrastructure Ltd
✨Know the Company Inside Out
Before your interview, take some time to research United Infrastructure. Understand their projects, values, and the specific role of the Customer Experience Manager. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience Manager, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with clients or resolved conflicts. This will demonstrate your ability to handle the public-facing aspects of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing customer complaints or leading a team. Think of relevant scenarios from your previous roles and be ready to discuss how you approached them and what the outcomes were.
✨Highlight Your Leadership Qualities
Since the role involves managing a team, be prepared to discuss your leadership style. Share examples of how you've motivated your team, supported their development, and ensured high standards of service. This will show that you can lead by example and contribute to a positive work environment.