United Infrastructure is a growing infrastructure services business operating across Water, Energy and Major Projects. We are committed to delivering safe, sustainable and high-quality solutions while creating an environment where our people can thrive and perform at their best.
As our business continues to grow and evolve, we are looking for an experienced People Services Manager to lead our People Services function, drive operational excellence and deliver a consistent, high-quality service across the Group.
The Opportunity
Reporting to the Head of People Services, you will lead the day-to-day operation of People Services, ensuring colleagues and managers receive a responsive, efficient and customer-focused service throughout the employee lifecycle.
This is an opportunity to make a real impact, leading a team, improving processes and helping shape how People Services operates across a growing and changing business.
You'll balance operational delivery with continuous improvement, ensuring service standards are met, processes are compliant and the employee experience remains at the heart of everything we do.
Key Responsibilities
- Lead, motivate and develop a high-performing People Services team.
- Manage workloads, priorities and capacity to ensure an effective and responsive service.
- Set clear objectives, provide coaching and foster a culture of accountability and continuous improvement.
- Act as the escalation point for complex or sensitive People Services queries.
Service Delivery & Performance
- Own day-to-day service delivery, ensuring agreed service levels and KPIs are achieved.
- Oversee the management and resolution of People queries and cases.
- Monitor service performance, case volumes and trends, identifying opportunities to improve efficiency and quality.
- Embed effective controls, quality checks and clear escalation processes.
Employee Lifecycle & Process Improvement
- Oversee key employee lifecycle activities, including onboarding, contractual changes, promotions, transfers, family leave and offboarding.
- Ensure employee records and documentation are accurate, timely and compliant.
- Simplify, standardise and improve processes across the Group.
- Identify root causes of recurring issues and lead operational improvements.
- Maintain up-to-date process documentation, guidance and knowledge resources.
Stakeholder Management
- Build strong relationships with managers, colleagues and stakeholders across the business.
- Work closely with People Systems, Payroll, Reward and the wider People team to deliver a joined-up service.
- Ensure People technology supports operational requirements and effective service delivery.
- Provide clear, practical guidance on People processes, policies and ways of working.
Governance, Compliance & Risk
- Ensure processes comply with company policies and relevant employment legislation.
- Maintain robust controls, accurate audit trails and secure handling of confidential employee information.
- Identify and elevate operational risks and areas of non-compliance.
- Support internal and external audit requirements.
About You
You'll be an experienced People Services, HR Operations or HR Shared Services professional with a proven track record of leading teams and delivering effective, customer-focused HR services.
You'll be comfortable working in a complex, evolving organisation, able to manage competing priorities while keeping service quality, compliance and continuous improvement firmly in focus.
Ideally, you'll bring:
- Previous management experience within People Services, HR Operations or HR Shared Services.
- Strong knowledge of HR administration and employee lifecycle processes.
- Experience managing service levels, KPIs, workloads and operational performance.
- Excellent people leadership, coaching and stakeholder management skills.
- A track record of improving and standardising processes.
- Strong attention to detail and an understanding of HR governance, compliance and risk.
- Experience working with HRIS platforms; Workday experience is advantageous but not essential.
- The ability to collaborate effectively across People Systems, Payroll, Reward and wider People teams.
- A CIPD qualification or equivalent practical experience would be advantageous.
Why Join United Infrastructure?
You'll have the opportunity to make a meaningful contribution to a growing infrastructure business, lead a dedicated team and help shape an efficient, consistent and people-focused service.
If you're passionate about developing people, improving HR operations and delivering an excellent employee experience, we'd love to hear from you.
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People Services Manager in Warrington employer: United Infrastructure Ltd
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