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- Tasks: Engage with residents, manage communications, and ensure high-quality customer care.
- Company: United Infrastructure, dedicated to creating a connected, sustainable future.
- Benefits: Competitive salary, career progression, and immediate interviews for qualified candidates.
- Why this job: Make a real difference in communities while developing your career in property services.
- Qualifications: Experience in resident liaison or community engagement, excellent communication skills required.
- Other info: Travel across South London; must have a vehicle and valid driving license.
United Infrastructure is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future: Property Services, Infrastructure Services, New Homes and Connected. This role will be within our Property Services/Social Infrastructure pillar, where Social Infrastructure revitalises homes and communities through the regeneration of living spaces and breathing new life into neighbourhoods.
As a vital member of our team, you will make a genuine difference to the lives of the people we work with and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days in the South London region. You will ensure residents are aware of work processes, communicate updates and changes, coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
This role will require travel across a large geographical spread between Bromley and Merton; you must have your own vehicle and a valid driving license.
Qualifications- Experience working in a contractor or client‑side resident liaison/community engagement role, preferably within planned/reactive maintenance or asset management.
- Excellent communication skills, comfortable managing difficult situations, and personified of discretion and respect in a public facing role.
- Resilience under pressure and ability to work collaboratively with a range of stakeholders.
- Competitive salary and benefits package.
- Opportunities for career progression aligned with the company’s growth.
- Immediate interview for qualified candidates.
If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!
Resident Liaison Officer employer: United Infrastructure Ltd
Contact Detail:
United Infrastructure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company inside out! Research United Infrastructure and their Property Services/Social Infrastructure pillar. Understanding their vision and values will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to engage with residents and stakeholders effectively. Role-play difficult conversations with friends or family to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Prepare some questions for your interview! This shows you're proactive and engaged. Ask about their community engagement strategies or how they measure success in resident satisfaction. It’ll also give you a chance to see if their approach aligns with your values.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance of standing out in the crowd. Don’t miss out on this opportunity to be part of something great!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Resident Liaison Officer role. Highlight your experience in community engagement and property services, and don’t forget to mention any relevant qualifications or skills that match what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about revitalising communities and how your past experiences have prepared you for this role. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents and stakeholders, make sure your application reflects your excellent communication skills. Use clear and concise language, and if possible, include examples of how you've successfully managed difficult situations in the past.
Apply Through Our Website: We love it when candidates apply directly through our website! It helps us keep track of applications better. So, once you’ve polished your CV and cover letter, head over to our site and submit your application. We can’t wait to hear from you!
How to prepare for a job interview at United Infrastructure Ltd
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with United Infrastructure's mission and values, especially how they relate to property services and community engagement. This will help you demonstrate your genuine interest in the company and the impact you can make.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents and stakeholders, be prepared to showcase your excellent communication skills. Think of examples where you've successfully managed difficult situations or communicated complex information clearly. This will highlight your ability to engage effectively with diverse audiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and resilience under pressure. Prepare scenarios from your past experience where you had to manage expectations or resolve conflicts. This will show that you can handle the challenges of the role and maintain a high standard of customer care.
✨Plan Your Journey
Since the role requires travel across South London, plan your route ahead of time. Arriving on time shows professionalism and respect for the interviewer's schedule. Plus, it gives you a chance to relax and gather your thoughts before the interview starts.
