At a Glance
- Tasks: Lead a team to deliver responsive repairs and maintenance services in social housing.
- Company: Join United Infrastructure, a leader in social infrastructure solutions.
- Benefits: Competitive salary, vehicle allowance, career development, and training opportunities.
- Other info: Supportive environment with opportunities for growth and impact.
- Why this job: Make a real difference in communities by improving homes and delivering essential services.
- Qualifications: Experience in supervising repairs and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
The Repairs Supervisor is responsible for overseeing the day-to-day delivery of responsive repairs and maintenance services across social housing and public sector properties. The role ensures that works are completed safely, efficiently, on time, and to the highest quality standards, while delivering excellent customer service to residents and clients. The successful candidate will lead a team of operatives and subcontractors, ensuring performance targets, contractual requirements, and compliance obligations are consistently achieved.
Key Responsibilities
- Manage and supervise a team of operatives delivering responsive repair works.
- Allocate and monitor daily work schedules to maximise productivity and customer satisfaction.
- Ensure repairs are completed within agreed service level agreements (SLAs) and KPIs.
- Carry out site visits, quality inspections, and post-completion checks.
- Monitor workmanship standards and provide coaching and support where required.
- Manage subcontractors, ensuring compliance with company and client standards.
- Act as a key point of contact for residents, resolving issues and complaints professionally and effectively.
- Ensure all health and safety policies, procedures, and statutory requirements are adhered to.
- Conduct toolbox talks, safety briefings, and performance reviews.
- Support the investigation and resolution of service failures and customer complaints.
- Monitor material usage and job costs to support efficient budget management.
- Maintain accurate records through the company's scheduling and compliance systems.
- Work closely with planners, schedulers, client representatives, and operational teams to ensure effective service delivery.
- Participate in out-of-hours escalation processes where required.
Key Performance Indicators
- Repairs completed within target timescales.
- First-time fix performance.
- Customer satisfaction scores.
- Health and safety compliance.
- Operative productivity levels.
- Quality inspection pass rates.
- Reduction in repeat repairs.
- Effective management of subcontractor performance.
Essential Skills & Experience
- Proven experience supervising repairs, maintenance, or construction teams.
- Experience within social housing, local authority, facilities management, or property maintenance environments.
- Strong knowledge of responsive repairs and planned maintenance delivery.
- Excellent leadership and people management skills.
- Strong customer service and stakeholder management capabilities.
- Good understanding of health and safety legislation and compliance requirements.
- Ability to prioritise workloads and work under pressure in a fast-paced environment.
- Competent IT skills, including workforce management and scheduling systems.
- Full UK Driving Licence.
Desirable Qualifications
- NVQ Level 3 or equivalent in a construction-related discipline.
- SSSTS or SMSTS qualification.
- IOSH Managing Safely.
- First Aid at Work.
- Experience working under social housing contracts.
What We Offer
- Competitive salary and benefits package.
- Company vehicle or vehicle allowance.
- Career development and training opportunities.
- Supportive and collaborative working environment.
- Opportunity to play a key role in delivering essential services that improve homes and communities.
About the Division
Our Social Infrastructure Division delivers high-quality repair, maintenance and compliance services to housing providers, local authorities and public sector organisations. We are committed to providing safe, efficient and customer-focused services that make a positive difference to the communities we serve. Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Repairs Supervisor in Loughton employer: United Infrastructure Ltd
United Infrastructure is an excellent employer, offering a competitive salary and benefits package alongside ample career progression opportunities within a supportive and collaborative work environment. As a Major Works Supervisor, you will play a vital role in delivering impactful projects that enhance homes and communities, while benefiting from ongoing training and professional development to further your career in the dynamic infrastructure sector.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Supervisor in Loughton
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like United Infrastructure Ltd, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs Supervisor at United Infrastructure Ltd.
We think you need these skills to ace Repairs Supervisor in Loughton
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at United Infrastructure Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
