At a Glance
- Tasks: Prepare and monitor appointments, liaise with clients, and update Total Mobile with accurate data.
- Company: United Infrastructure focuses on critical infrastructure projects in utility and social sectors across the UK.
- Benefits: Inclusive workplace committed to positive experiences and support for all candidates.
- Other info: Experience in customer-facing environments and proficiency in Microsoft Office applications is essential.
- Why this job: Join a rapidly expanding team delivering innovative solutions to complex challenges.
- Qualifications: Relevant admin qualification or proven experience in a similar role is required.
The predicted salary is between 30000 - 40000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
- Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators.
- Social Infrastructure – Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Equal Opportunities Statement – At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know – we want this to be the best possible experience for you.
Responsibilities
- Preparing, reviewing and monitoring appointments, visits and completions to ensure adherence to deadlines and timescales, liaising with the client and wider team, and ensuring all relevant parties are informed of latest updates.
- Contact clients via e‑mail and telephone daily.
- Responsible for all planning, administrative and customer liaison requirements for assigned projects, keeping Total Mobile updated with accurate data for reporting.
- Logging all new jobs onto Total Mobile.
- Resident contact to arrange Validation Surveys and Post Inspection Surveys.
- Allocating relevant job codes to Site Managers for surveys.
- Responding to client queries regarding access to properties.
- Generating letters to residents at various points of the job workflow.
- Monitoring shared inbox to maintain targeted response levels for action emails.
- Providing admin support to the Disrepairs Team.
- Raising purchase orders as instructed.
- Attending client meetings as requested.
Qualifications
- Relevant admin qualification or proven experience.
- Experience within a similar role.
- Strong experience working in a fast‑moving environment delivering a high‑quality, robust delivery service.
- Experience working in a customer‑facing environment.
- Proficient in Microsoft Office applications (Outlook, Excel, Word).
- Able to demonstrate an awareness and understanding of equality issues.
Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Repairs Planner in Loughton employer: United Infrastructure Ltd
United Infrastructure is located in the UK and is dedicated to delivering sustainable solutions in utility and social infrastructure. The team comprises highly skilled specialists focused on innovative project delivery, ensuring a positive and inclusive work environment for all employees.
