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- Tasks: Provide 1st line IT support and resolve technical issues for users.
- Company: Join United Infrastructure, a dynamic leader in critical infrastructure projects.
- Benefits: Enjoy a health cash plan, life assurance, pension scheme, and generous holiday allowance.
- Other info: Be part of an inclusive team committed to positive experiences for all.
- Why this job: Kickstart your IT career in a fast-paced, collaborative environment with real impact.
- Qualifications: Previous IT support experience and strong knowledge of Windows 11 and Microsoft 365 required.
The predicted salary is between 25000 - 32000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.
Social Infrastructure – Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
We’re looking for an experienced IT 1st Line Support Analyst to join our fast-paced, collaborative IT team. You’ll be the first point of contact for technical issues, resolving most incidents on first contact and delivering excellent customer service.
Responsibilities
- Provide 1st line support for IT incidents and service requests.
- Support and manage Lenovo/Dell laptops, mobile devices (Samsung/Apple), and Microsoft 365 apps including Teams.
- Troubleshoot video conferencing tools (Logitech, Teams).
- Log and track issues using ITSM tools and escalate when needed.
- Support onboarding, training, and IT hardware lifecycle (procurement to disposal).
- Maintain asset records and conduct regular audits.
- Assist with IT projects and system improvements.
Qualifications
- Previous 1st Line IT support experience in a medium to enterprise environment.
- Strong knowledge of Windows 11, Microsoft 365, and common hardware.
- Excellent troubleshooting, communication, and documentation skills.
- Relevant IT certifications (CompTIA A+, Microsoft Fundamentals or similar).
- Full UK driving licence.
Benefits
- Health Cash Plan
- Life Assurance
- Pension Scheme
- Holidays – 26 days annual leave + 8
1st Line IT Support in London employer: United Infrastructure Ltd
Contact Detail:
United Infrastructure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join relevant online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for those interviews! Research common 1st Line IT Support questions and practice your responses. Make sure you can showcase your troubleshooting skills and customer service experience, as these are key for the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at United Infrastructure and tailor your approach to highlight how you can contribute to their innovative solutions.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace 1st Line IT Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line IT Support role. Highlight your previous experience with Windows 11, Microsoft 365, and any relevant IT certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of how you've resolved technical issues in the past. We’re keen to see your problem-solving skills in action, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at United Infrastructure Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and the hardware you'll be supporting. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Service Skills
As a 1st Line IT Support Analyst, you'll be the first point of contact for users. Prepare examples of how you've delivered excellent customer service in previous roles, especially when dealing with frustrated users or complex issues.
✨Familiarise Yourself with ITSM Tools
Since logging and tracking issues is key in this role, make sure you understand how ITSM tools work. If you've used any specific tools before, be ready to talk about your experience and how it helped streamline support processes.
✨Prepare Questions About the Company
Research United Infrastructure and their projects in both utility and social infrastructure. Prepare thoughtful questions that show your interest in their work and how you can contribute to their mission, especially in terms of IT support.