At a Glance
- Tasks: Be the go-to person for residents during refurbishment projects, ensuring smooth communication and minimal disruption.
- Company: Join PiLON, a leader in social housing maintenance with a supportive and friendly culture.
- Benefits: Enjoy 23 days holiday, shopping discounts, and a focus on your personal development.
- Other info: Join a talented team with excellent career growth opportunities and regular team socials.
- Why this job: Make a real difference in residents' lives while developing your skills in a dynamic environment.
- Qualifications: Must have a driving licence, great communication skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
- Location
- Stevenage, Watford, and surrounding areas
Note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check.
Role Overview
We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills.
You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Responsibilities
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the programme of works
Qualifications
- Driving licence and access to your own vehicle (essential)
- Customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable Qualifications
- Health & Safety Awareness
- First Aid qualification
Benefits
- 23 days of holiday per year, excluding Bank Holidays (additional days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- Welcoming office with snacks, beverages, friendly colleagues and team socials throughout the year
- Supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget to focus on personal and professional development
- About Pi LON
Pi LON, part of the United Infrastructure Group, specialises in planned maintenance and refurbishment within the social housing sector.
With over 20 years of experience, Pi LON offers stability and growth opportunities for its teams.
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Resident Liaison Officer in Hemel Hempstead employer: United Infrastructure Ltd
United Infrastructure Ltd is an exceptional employer located in Warrington, offering a dynamic work culture that prioritises employee development and career progression. With a strong commitment to compliance and best HR practices, the company provides generous benefits such as 26 days of holiday, a car allowance, and a health cash plan, making it an attractive choice for professionals seeking meaningful and rewarding employment in the energy infrastructure sector.
