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- Tasks: Provide 2nd line IT support and manage Microsoft Cloud services.
- Company: Join United Infrastructure, a rapidly expanding company focused on critical infrastructure projects.
- Benefits: Full-time, permanent role with opportunities for professional growth and development.
- Other info: Inclusive workplace committed to positive experiences for all applicants.
- Why this job: Be part of innovative solutions that impact communities and infrastructure across the UK.
- Qualifications: Experience in 2nd line support and Microsoft Cloud technologies required.
The predicted salary is between 35000 - 45000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
- Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators.
- Social Infrastructure – Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
About The Role
We are seeking a skilled IT Technical 2nd Line Engineer with experience in automation/scripting and M365 technologies including Microsoft Intune, Microsoft Autopilot, and Microsoft Azure administration. This role is pivotal in supporting our cloud-first strategy and ensuring the stability, security, and scalability of our workplace services and Microsoft Cloud services. You will act as an escalation point for complex technical issues and play a key role in the day-to-day management and optimisation of our cloud services.
Key Responsibilities
- Provide 2nd line support for escalated incidents and service requests, particularly those related to Azure, Intune, and Microsoft 365.
- Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
- Administer and maintain Azure resources including VMs, Azure AD, networking, storage, and security configurations.
- Administer Microsoft Intune for device compliance, application deployment, and endpoint security.
- Development and administration of PowerAutomate routines to support automation within the infrastructure.
- Contribute to IT projects, including cloud transformation, automation, and infrastructure upgrades, site installations and partner/acquisition integrations.
- Maintenance of data integrity/backup, disaster recovery, and business continuity solutions.
- Ensure compliance with security policies, data protection regulations, and industry standards.
Person Specification
Essential Skills & Experience
- Proven experience in a 2nd line support role.
- Hands-on experience with Microsoft Cloud technologies, including: Autopilot, Intune, Entra ID, RBAC, and Conditional Access.
- Azure Virtual Machines, Networking (VNETs, NSGs), and Storage.
- Solid experience with Microsoft 365 administration and optimisation, including Exchange Online, SharePoint, Teams, and OneDrive.
- Endpoint management, including application packing in Intune, and patch management.
- Experience in PowerAutomate and PowerShell scripting for automation and administration.
- Excellent communication and documentation skills.
- The desire to progress relevant, role-related certifications.
Desirable Skills & Experience
- Microsoft 365 certifications (e.g., MD-102, MS-102, AZ-104, AZ-305, or AZ-500).
- Familiarity with hybrid environments and on-prem to cloud migrations.
- Experience with administration of Google Workspace.
- Exposure to GCP and AWS administration.
- Knowledge of ITIL practices and service management tools.
- Experience with identity and access management, including MFA and SSO.
- Exposure to DevOps practices and CI/CD pipelines.
Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
2nd Line IT Support in England employer: United Infrastructure Ltd
Contact Detail:
United Infrastructure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements, especially those related to Microsoft Cloud technologies. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to 2nd line support. Role-play with a friend or use online resources to get comfortable discussing your experience with Azure, Intune, and M365.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at United Infrastructure.
We think you need these skills to ace 2nd Line IT Support in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line IT Support role. Highlight your experience with Microsoft Cloud technologies and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience with automation and scripting, as it's key for us.
Show Off Your Communication Skills: Since excellent communication is essential for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any documentation skills you have. We love a well-organised application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at United Infrastructure Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Cloud technologies, especially Azure, Intune, and M365. Be ready to discuss your hands-on experience with these tools and how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex technical issues you've resolved. Think about the steps you took, the tools you used, and the outcome. This will demonstrate your ability to handle escalated incidents effectively.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe a technical problem to someone without a tech background, so clarity is crucial.
✨Get Familiar with Automation
As automation is a big part of the job, be prepared to discuss your experience with PowerAutomate and PowerShell scripting. Bring examples of how you've implemented automation in previous roles to improve efficiency.