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- Tasks: Coordinate client appointments and ensure smooth communication across teams.
- Company: Join United Infrastructure, a fast-growing leader in critical infrastructure projects.
- Benefits: Competitive salary, supportive team environment, and opportunities for career advancement.
- Why this job: Be the vital link between clients and our innovative projects that shape communities.
- Qualifications: 2+ years in administration, strong communication skills, and a knack for multitasking.
- Other info: Dynamic workplace with a focus on personal growth and impactful work.
The predicted salary is between 36000 - 60000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
- Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators.
- Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
As a Customer Liaison Officer, your day-to-day tasks will include preparing, reviewing and monitoring appointments, visits and completions to ensure adherence to the deadlines and timescales, liaising with the client and wider team, ensuring all relevant parties are informed of the latest updates. You will be required to make contact via email and telephone on a daily basis.
Qualifications
- 2+ years of relevant administration experience
- Experience in a Planning role would be beneficial but not essential
- Experience in a customer/3rd party liaison field
- Understanding of and experience in Stakeholder management
- Knowledge of Microsoft Project and other similar software programs
- Excellent analytical, communication, and organizational skills
- Attention to detail and the ability to multitask
- Previous Highways authority experience would be advantageous but not essential
Customer Liaison Officer employer: United Infrastructure Ltd
Contact Detail:
United Infrastructure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Customer Liaison Officer role. Highlight your experience and skills that match their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best choice.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. So, check us out and get your application in!
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Liaison Officer role. Highlight your relevant experience in administration and customer liaison, and don’t forget to mention any skills that align with stakeholder management and project software.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for United Infrastructure. Mention specific projects or experiences that showcase your ability to handle complex challenges and communicate effectively.
Show Off Your Communication Skills: Since this role involves daily contact with clients and team members, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at United Infrastructure Ltd
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with United Infrastructure's projects and their impact on the community. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Showcase Your Communication Skills
Since you'll be liaising with clients and the team, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will demonstrate your ability to handle stakeholder management.
✨Be Organised
As the role involves monitoring appointments and deadlines, bring a planner or digital tool to the interview. Discuss how you manage your time and tasks efficiently. This shows that you’re proactive and can handle the multitasking required in the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's projects and future plans. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals. It’s a two-way street, after all!