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For Companies At a Glance
- Tasks: Engage with residents, manage communications, and ensure excellent customer care.
- Company: Join a dynamic company focused on innovative infrastructure solutions.
- Benefits: Competitive salary, generous holidays, and career progression opportunities.
- Why this job: Make a real difference in residents' lives while growing your career.
- Qualifications: Strong customer service skills and the ability to build positive relationships.
- Other info: Be part of a mission to deliver sustainable solutions across the UK.
The predicted salary is between 36000 - 60000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
- Utility Infrastructure: Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators.
- Social Infrastructure: Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
We are looking for a dedicated and motivated Resident Liaison Officer to join our team on a 12 month fixed term basis. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services.
About the Role
As the key point of contact for residents, you will:
- Engage with customers through newsletters, meetings, visits, and open days.
- Ensure residents are kept informed of works, processes, and any changes or updates.
- Provide excellent customer care and aftercare, ensuring works are completed to a high standard.
- Manage expectations and communication between residents, clients, and our operations teams.
- Handle potentially challenging situations with empathy, professionalism, and resilience.
Previous experience as a Resident Liaison Officer is desirable but not essential — what matters most is your enthusiasm, initiative, and determination to have a positive impact.
Requirements
- Has excellent customer service skills with clear and confident communication.
- Is highly organised with strong time management skills.
- Can build positive relationships with a wide range of stakeholders.
- Brings professionalism, discretion, and resilience under pressure.
- Works well independently and as part of a team.
- Demonstrates energy, drive, and a genuine commitment to making a difference.
Benefits
- Competitive salary
- Generous holidays plus bank holidays
- Opportunities for career progression aligned with the company’s growth
Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Resident Liaison Officer in Brentwood employer: United Infrastructure Ltd
Contact Detail:
United Infrastructure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Brentwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on United Infrastructure. Understand their projects and values so you can show how your skills align with their mission. This will help you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and conflict resolution. Role-play with a friend or in front of a mirror to boost your confidence. The more comfortable you are, the better you'll communicate your passion for the role.
✨Tip Number 3
Show off your soft skills! As a Resident Liaison Officer, empathy and communication are key. During your interview, share specific examples of how you've handled challenging situations in the past. This will demonstrate your ability to connect with residents and manage expectations effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in making a difference!
We think you need these skills to ace Resident Liaison Officer in Brentwood
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see your genuine interest in making a difference as a Resident Liaison Officer. Share why you’re excited about the opportunity to engage with residents and contribute to their communities.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We’re looking for excellent customer service skills and strong communication abilities, so don’t be shy about showcasing those!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see how you fit into our team and the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our dynamic team at United Infrastructure!
How to prepare for a job interview at United Infrastructure Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with how this role fits into the broader context of United Infrastructure's projects. This will help you articulate how your skills and experiences align with their needs.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare examples that demonstrate your ability to engage with residents and manage expectations. Think about times when you've successfully handled challenging situations with empathy and professionalism, as these stories will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for a Resident Liaison Officer. Bring along a few examples of how you've managed multiple tasks or projects simultaneously. Discuss your time management strategies and how they’ve helped you deliver excellent customer service.
✨Express Your Passion for Making a Difference
United Infrastructure values enthusiasm and a genuine commitment to making a positive impact. Be prepared to share why you’re passionate about this role and how you envision contributing to the lives of residents. Your motivation can set you apart from other candidates.
