At a Glance
- Tasks: Provide 1st line IT support and troubleshoot tech issues.
- Company: Join a dynamic company focused on critical infrastructure projects.
- Benefits: Enjoy 26 days holiday, health cash plan, and discounts on tech.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: Experience in IT support and knowledge of Windows 11 and Microsoft 365.
The predicted salary is between 25000 - 32000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
- Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators.
- Social Infrastructure – Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
Responsibilities
- Provide 1st line support for IT incidents and service requests.
- Support and manage Lenovo/Dell laptops, mobile devices (Samsung/Apple), and Microsoft 365 apps including Teams.
- Troubleshoot video conferencing tools (Logitech, Teams).
- Log and track issues using ITSM tools and escalate when needed.
- Support onboarding, training, and IT hardware lifecycle (procurement to disposal).
- Maintain asset records and conduct regular audits.
- Assist with IT projects and system improvements.
Requirements
- Previous 1st Line IT support experience in a medium to enterprise environment.
- Strong knowledge of Windows 11, Microsoft 365, and common hardware.
- Excellent troubleshooting, communication, and documentation skills.
- Relevant IT certifications (CompTIA A+, Microsoft Fundamentals or similar).
- Full UK driving licence.
Benefits
- Health Cash Plan
- Life Assurance
- Pension Scheme
- Holidays – 26 days annual leave + 8 bank holidays, with the option to buy more.
- Discounts & Perks – savings on tech, retail, gym memberships, bike purchases, RAC cover, and more.
- Employee Assistance Programme – 24/7 confidential support for health, legal, and financial matters.
Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
1st Line IT Support employer: United Infrastructure Ltd
United Infrastructure is an excellent employer that fosters a collaborative and inclusive work culture, providing employees with ample opportunities for growth and development in the dynamic field of IT support. With a comprehensive benefits package including a health cash plan, life assurance, and generous holiday allowances, our team members are well-supported both personally and professionally. Located at the heart of critical infrastructure projects, you will play a vital role in delivering innovative solutions while enjoying a range of discounts and perks that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a friendly chat can open doors you didn’t even know existed.
✨Tip Number 2
Prepare for the interview by researching United Infrastructure. Understand our projects and values. When you show genuine interest in what we do, it’ll definitely make you stand out from the crowd!
✨Tip Number 3
Practice your troubleshooting skills! Since you’ll be providing 1st line support, brush up on common issues with Windows 11 and Microsoft 365. We love candidates who can demonstrate their problem-solving abilities on the spot.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st Line IT Support role. Highlight your previous experience with Windows 11, Microsoft 365, and any relevant IT certifications. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing your problem-solving abilities in action, so don’t hold back on sharing those success stories!
Keep It Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without fluff. Remember, we’re looking for clarity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at United Infrastructure Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and the hardware you'll be working with. Familiarise yourself with common troubleshooting steps for devices like Lenovo and Dell laptops, as well as mobile devices. This will show that you're prepared and ready to hit the ground running.
✨Show Off Your Communication Skills
As a 1st Line IT Support Analyst, communication is key. Practice explaining technical issues in simple terms, as you’ll need to assist users who may not be tech-savvy. Think about examples from your past experience where you successfully communicated solutions to non-technical colleagues.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare by thinking through how you would handle specific IT incidents or service requests. For instance, how would you troubleshoot a video conferencing issue? Having clear, structured responses will demonstrate your problem-solving skills.
✨Highlight Your Certifications
If you have relevant IT certifications like CompTIA A+ or Microsoft Fundamentals, make sure to mention them! These qualifications can set you apart from other candidates. Be ready to discuss how your training has equipped you to handle the responsibilities of the role effectively.
