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- Tasks: Provide 1st line IT support and resolve technical issues for our dynamic team.
- Company: Join United Infrastructure, a rapidly expanding business focused on critical infrastructure projects.
- Benefits: Enjoy 26 days holiday, health cash plan, life assurance, and exclusive discounts.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Be the first point of contact for tech issues and make a real impact.
- Qualifications: Experience in 1st line IT support and strong knowledge of Windows 11 and Microsoft 365.
The predicted salary is between 25000 - 32000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
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Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
Responsibilities
- Provide 1st line support for IT incidents and service requests.
- Support and manage Lenovo/Dell laptops, mobile devices (Samsung/Apple), and Microsoft 365 apps including Teams.
- Troubleshoot video conferencing tools (Logitech, Teams).
- Log and track issues using ITSM tools and escalate when needed.
- Support onboarding, training, and IT hardware lifecycle (procurement to disposal).
- Maintain asset records and conduct regular audits.
- Assist with IT projects and system improvements.
Qualifications
- Previous 1st Line IT support experience in a medium to enterprise environment.
- Strong knowledge of Windows 11, Microsoft 365, and common hardware.
- Excellent troubleshooting, communication, and documentation skills.
- Relevant IT certifications (CompTIA A+, Microsoft Fundamentals or similar).
- Full UK driving licence.
Benefits
- Health Cash Plan
- Life Assurance
- Pension Scheme
- Holidays – 26 days annual leave + 8 bank holidays, with the option to buy more.
- Discounts & Perks – savings on tech, retail, gym memberships, bike purchases, RAC cover, and more.
- Employee Assistance Programme – 24/7 confidential support for health, legal, and financial matters.
Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
1st Line IT Support employer: United Infrastructure Ltd
Contact Detail:
United Infrastructure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that 1st Line IT Support role.
✨Tip Number 2
Prepare for the interview by brushing up on common troubleshooting scenarios. We recommend practising how you’d handle specific technical issues, as this will show your problem-solving skills and make you stand out to the hiring team.
✨Tip Number 3
Show off your customer service skills! In your conversations, highlight your experience in delivering excellent support. Remember, being the first point of contact means you need to be approachable and helpful, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our dynamic team at United Infrastructure.
We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line IT Support role. Highlight your previous experience with Windows 11, Microsoft 365, and any relevant IT certifications. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've successfully resolved technical issues in the past. We love seeing candidates who can demonstrate their problem-solving abilities and customer service skills.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep your application professional. Use clear language and avoid jargon. We want to get to know you, but we also need to see that you can communicate effectively in a work environment.
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at United Infrastructure!
How to prepare for a job interview at United Infrastructure Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and the hardware you'll be supporting. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
As a 1st Line IT Support Analyst, excellent customer service is key. Prepare examples of how you've handled difficult situations or provided exceptional support in previous roles. This will demonstrate your ability to communicate effectively and keep users happy.
✨Familiarise Yourself with ITSM Tools
Since logging and tracking issues is part of the job, it’s a good idea to familiarise yourself with common ITSM tools. If you have experience with any specific tools, be sure to mention them during the interview, as this can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, ongoing projects, or the company culture at United Infrastructure. This shows your genuine interest in the role and helps you assess if it's the right fit for you.