At a Glance
- Tasks: Be the friendly voice for our customers, resolving issues and ensuring satisfaction.
- Company: Join PiLON, a trusted name in construction with a commitment to diversity and inclusion.
- Benefits: Enjoy 23 days holiday, referral rewards, shopping discounts, and a supportive team culture.
- Other info: Join a dynamic team focused on personal growth and professional development.
- Why this job: Make a real impact in a role where your customer service skills shine.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 20700 - 25300 £ per year.
At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. As part of the United Infrastructure group, we specialise in planned maintenance and refurbishments within the social housing sector, and we're excited to welcome you to our rapidly growing team. Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.
Location: Hemel Hempstead, HP2 7BE
Role Type: Permanent, Full-Time
Are you an enthusiastic and resilient individual with a passion for delivering exceptional customer service? We're looking for a dedicated Customer Service Advisor to join our team in Hemel Hempstead. In this crucial role, you'll be the first point of contact for our customers and residents, handling phone calls, managing complaints, and ensuring all issues are resolved.
Main Objectives of the Role
- Answering incoming calls courteously and professionally
- Providing a positive first impression of our company
- Managing complaints from start to finish
- Ensuring a satisfactory process for all parties involved
- Providing daily reports and updates to the designated manager
- Transferring calls to the appropriate departments
- Accurately recording messages and important details for follow-up
- Providing accurate information and assistance to callers
- Ensuring their inquiries are handled promptly
- Assisting with daily administrative tasks to ensure the smooth operation of our office
Do You Have What It Takes
- Must have previous experience dealing with customer complaints, ideally in a call operator, receptionist, or similar role
- Strong verbal communication skills with a clear speaking voice and the ability to remain calm and composed when dealing with upset residents
- Excellent interpersonal skills with a customer service-oriented approach
- Basic computer skills and familiarity with office software applications
- A positive, proactive approach to problem-solving and the ability to learn quickly
Why join us?
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more…
About us
With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Here at United Infrastructure, we invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation. Are you looking to be part of an exciting journey within an evolving business? Want to learn something new, every single day? Then you’ve come to the right place. A fast-paced, diverse, and hugely ambitious business, we welcome challengers, innovators and people who embrace change. Establish yourself in a creative environment that champions freedom of expression, and supports you in your personal and professional development – because together, we achieve more.
Ready to take the next step in your career? United Infrastructure operates a direct sourcing model and does not accept speculative CVs from recruitment agencies. Any CVs submitted without prior agreement will be considered a gift and the candidate will be deemed to have been introduced directly. No fees will be payable in these circumstances.
Customer Service Advisor in Hemel Hempstead employer: United Infrastructure Group
United Infrastructure is an exceptional employer, offering a dynamic work environment that fosters innovation and professional growth within the critical infrastructure sector. With a strong commitment to health and safety, employees benefit from comprehensive training and development opportunities, ensuring they are well-equipped to tackle complex projects. Located in Rochdale, the company provides a supportive culture that values teamwork and collaboration, making it an ideal place for those seeking meaningful and rewarding careers in engineering.
Contact Details:
United Infrastructure Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Hemel Hempstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United Infrastructure Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United Infrastructure Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United Infrastructure Group:Your cover letter is your chance to shine! Tell us why you want to work at United Infrastructure Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United Infrastructure Group!
How to prepare for a job interview at United Infrastructure Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
