Customer Liaison OfficeerWe use cookies to enhance your browsing experience, serve personalised ads or content, and analyse our traffic. By clicking \"Accept All\" you consent to our use of cookies.### Customer Liaison OfficeerApply: Water\\_Port Solent: Full time: Posted Today: JR101713esponsible to: Senior Operations Manager / Customer Delivery Manager Responsible for: Customer Communications & Notifications, Liaison withExternal Stakeholders & Agencies, Engagement Plans, ReportingRequirements, Contract Performance & GSS, Client Initiatives, Management ofOutsourced Services Working Contacts: Operational Delivery Team, Client Customer Team,Morrison & Client PR Teams, External Stakeholders & Agencies Main Purpose of Job: To plan and implement a co-ordinated programme of communications tocustomers and strategic stakeholders in order to support the efficient delivery of projects other the Framework for Mains Renewals programmes of work fromSouthern Water (SW), in line with SW’s & UI Customer Excellence Guidelines. To support the project delivery teams in all aspects of customer management;to monitor and audit all customer care processes and procedures and tomanage the interface on customer care issues between SW, UI and thestakeholder. To work in liaison with UI Operational Staff, SW’s Customer Liaison Officersand Public Relation Officers to provide a co-ordinated support to deliveryteams: Ensure that the mutual reputations of both UI and SW are managed effectively. Assist Communications and Stakeholder Engagement Manager in producingSW & UI corporate literature – presentations, weekly lookaheads updates,internet updates and newsletters. Which are fundamental in providing a uniquecustomer experience Roles and Responsibilities StrategicFormulate communication strategies for the efficient delivery of projectsincluding: setting objectives; measures of evaluation; tone; positioning; keymessages; Qs&As stakeholder identification and engagement and the mosteffective channels to use to achieve optimum impact.R #J-18808-Ljbffr
Customer Liaison Officeer employer: United Infrastructure Group
United Infrastructure is an excellent employer, offering a dynamic work environment in Washington where teamwork and safety are paramount. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to essential infrastructure projects that make a real difference in the community.
Contact Details:
United Infrastructure Group Recruitment Team
