At a Glance
- Tasks: Engage with residents through newsletters and meetings, ensuring clear communication of works processes.
- Company: United Infrastructure focuses on positive community engagement and customer satisfaction in construction projects.
- Benefits: The role offers a supportive environment committed to inclusivity and accessibility for all applicants.
- Other info: A UK driving licence and own car are required for this role.
- Why this job: This position allows you to directly impact resident satisfaction during construction projects.
- Qualifications: Candidates should have prior experience in resident liaison or community engagement roles.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Serve as a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
- Ensure residents are aware of works processes and communicate updates / changes accordingly.
- Coordinate handover of keys to site teams and provide a high standard of customer aftercare.
- Ensure works are completed satisfactorily and manage expectations between residents, the client and our operations teams.
Qualifications
- Prior experience in a contractor or client-side resident liaison / community engagement role, preferably within planned/reactive maintenance or asset management.
- Excellent communication skills and ability to manage sometimes difficult situations.
- Resilient under pressure with discretion and respect in a public-facing role.
- UK driving licence and own car.
Equal Opportunities Statement
At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
Resident Liaison Officer employer: United Infrastructure Group Services Limited
United Infrastructure is dedicated to creating positive interactions with residents during construction. Located in the UK, they prioritise inclusivity and support for their employees. The team values effective communication and customer care in all projects.
Contact Details:
United Infrastructure Group Services Limited Recruitment Team
We think you need these skills to ace Resident Liaison Officer
Customer Engagement
Communication Skills
Conflict Management
Resilience
Discretion
Public Relations
Coordination
