At a Glance
- Tasks: Provide 1st line IT support and troubleshoot tech issues for a dynamic team.
- Company: Join United Infrastructure, a rapidly expanding business in critical infrastructure.
- Benefits: Enjoy 26 days holiday, health cash plan, life assurance, and discounts on tech.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Make a real impact by supporting innovative projects and enhancing user experiences.
- Qualifications: Previous IT support experience and strong knowledge of Windows 11 and Microsoft 365.
The predicted salary is between 25000 - 32000 £ per year.
Company Overview
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled specialists deliver innovative solutions to the challenges our clients face. The company is split into two business areas: Utility Infrastructure – team designs, builds and maintains critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators; Social Infrastructure – team revitalises homes and communities through retrofit, refurbishment and maintenance work.
Equal Opportunities Statement
At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
Key Responsibilities
- Provide 1st line support for IT incidents and service requests.
- Support and manage Lenovo/Dell laptops, mobile devices (Samsung/Apple), and Microsoft 365 apps including Teams.
- Troubleshoot video conferencing tools (Logitech, Teams).
- Log and track issues using ITSM tools and escalating when needed.
- Support onboarding, training and IT hardware lifecycle (procurement to disposal).
- Maintain asset records and conduct regular audits.
- Assist with IT projects and system improvements.
Requirements
- Previous 1st line IT support experience in a medium to enterprise environment.
- Strong knowledge of Windows 11, Microsoft 365, and common hardware.
- Excellent troubleshooting, communication and documentation skills.
- Relevant IT certifications (CompTIA A+, Microsoft Fundamentals or similar).
- Full UK driving licence.
Benefits
- Health Cash Plan.
- Life Assurance.
- Pension Scheme.
- Holidays – 26 days annual leave plus 8 bank holidays, with the option to buy more.
- Discounts & Perks – savings on tech, retail, gym memberships, bike purchases, RAC cover and more.
- Employee Assistance Programme – 24/7 confidential support for health, legal and financial matters.
1st Line IT Support in Alness employer: United Infrastructure Group Services Limited
United Infrastructure is an excellent employer for those seeking a rewarding career in IT support, offering a vibrant work culture that values innovation and inclusivity. With a strong focus on employee growth, we provide comprehensive benefits including a health cash plan, life assurance, and generous holiday allowances, all while working on impactful infrastructure projects that enhance communities across the UK.
Contact Details:
United Infrastructure Group Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support in Alness
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry meetups, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that 1st Line IT Support role.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software to demonstrate your troubleshooting abilities and knowledge of Windows 11 and Microsoft 365. This can really make you stand out during interviews.
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you would handle specific incidents or service requests. We want you to feel confident and ready to impress with your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 1st Line IT Support in Alness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st Line IT Support role. Highlight your previous experience with Windows 11, Microsoft 365, and any relevant IT certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at United Infrastructure. Keep it concise but engaging – we love a good story!
Show Off Your Troubleshooting Skills:In your application, don’t forget to mention specific examples of how you've successfully troubleshot issues in the past. We’re keen to see your problem-solving skills in action, so share those success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Infrastructure Group Services Limited
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and the hardware you'll be working with. Familiarise yourself with common troubleshooting steps for devices like Lenovo and Dell laptops, as well as mobile devices. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Practice Your Communication Skills
Since you'll be providing 1st line support, clear communication is key. Practice explaining technical issues in simple terms, as you might need to help users who aren't tech-savvy. Role-playing with a friend or family member can help you refine this skill before the interview.
✨Familiarise Yourself with ITSM Tools
Get to know the IT Service Management (ITSM) tools commonly used in the industry. If you have experience with any specific tools, be ready to discuss how you've used them to log and track issues. Showing that you understand the process will give you an edge over other candidates.
✨Show Enthusiasm for Continuous Learning
United Infrastructure values innovation and improvement, so express your eagerness to learn and grow within the role. Mention any relevant certifications you have, like CompTIA A+ or Microsoft Fundamentals, and talk about your plans for further development. This demonstrates that you're committed to staying updated in the fast-paced tech world.
