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- Tasks: Deliver exceptional customer service and manage front-of-house duties with a smile.
- Company: Join a dynamic team focused on creating a welcoming environment.
- Benefits: Competitive pay, full-time hours, and opportunities for growth.
- Why this job: Be the face of our company and make a lasting impression on visitors.
- Qualifications: Experience in reception, strong communication skills, and a valid SIA Licence.
- Other info: Fast-paced environment with a focus on teamwork and attention to detail.
The predicted salary is between 22000 - 36000 £ per year.
We are looking for a bright and enthusiastic security concierge who will deliver an engaging customer experience with each customer interaction, upholding and improving on an already first class level of customer service. The right candidate must be experienced in front‑of‑house duties, have experience of a very busy reception and switchboard and must understand the importance of always going the extra mile for all customers.
Location: E15
Working Times & Pattern: 08.00 – 17.00 Monday to Friday
Average Weekly Hours: 45
Wage: £11.33 per hour
Duration: Full Time
Core Skills:
- Strong customer care/focus
- Excellent communication skills, both verbally and written
- Logical and practical approach towards problem solving
- An eye for presentation / attention to detail
- Applicants must hold a valid SIA Licence
Main Duties And Responsibilities:
- To provide an exemplary first impression in this front‑of‑house position.
- Manage Reception and Security Duties and ensure that all visitors are greeted with the highest degree of customer service.
- The concierge is the main greeter, face of Reception and as such is representing the client.
- All visitors, contractors, prospective tenants to be directed to sign in and be directed to the relevant personnel.
- To be the main point of contact in respect of any phone calls.
- Assist with the presentation of the building and advising the client of any issues on site; e.g. monitoring of cleaning, any repairs required etc.
- Attention to detail in all presentation throughout the building.
- Conduct H&S walks and report issues to the client.
- Assist with facilities issues as and when they arise and liaise with contractors accordingly.
- Act as a First Aider.
Due to the large number of applicants that we receive if you have not been contacted within 7 days of your application please assume that you have been unsuccessful.
Senior Receptionist employer: United Guarding Services Ltd
Contact Detail:
United Guarding Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've gone the extra mile for customers or resolved issues effectively – this will demonstrate your suitability for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing enthusiastic candidates who are keen to join us.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're not just looking for a job, but that you're excited about the opportunity to create a fantastic experience for our visitors.
Tailor Your CV: Make sure your CV highlights your front-of-house experience and any relevant skills. We love seeing how you've gone the extra mile in previous roles, so don’t hold back on those examples!
Be Clear and Concise: In your cover letter, get straight to the point. We appreciate clarity, so make sure you communicate your key skills and experiences without waffling. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Guarding Services Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've gone the extra mile for customers in previous roles. This will show that you understand the importance of delivering a first-class experience.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your verbal and written communication skills.
✨Demonstrate Attention to Detail
Prepare to discuss how you ensure attention to detail in your work. Bring examples of how you've maintained presentation standards in previous jobs, as this will highlight your suitability for the role of a Senior Receptionist.
✨Be Ready for Problem-Solving Scenarios
Think of a few challenging situations you've faced in a busy reception environment and how you resolved them. This will demonstrate your logical approach to problem-solving and your ability to handle pressure effectively.
