United Gas & Power is seeking a Head of Customer Operations to provide senior departmental leadership across Customer Services, Change of Tenancy, Collections and Complaints, and to own the end-to-end customer journey across these functions.
Reporting to the Operations and Compliance Director and sitting on the SMT, the role provides senior oversight of departmental KPIs, service standards, customer experience, debt performance, complaint outcomes, COT accuracy and fraud controls.
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Head of Customer Operations - Lead Journeys & Compliance in Guiseley employer: United Gas & Power
At UGP, we pride ourselves on being one of the fastest-growing and highest-rated commercial energy suppliers in the UK, offering a dynamic work environment in Guiseley, Leeds. Our commitment to exceptional customer service and innovative strategies fosters a culture of inclusivity and professional growth, providing employees with ample opportunities for development and leadership within a supportive team. Join us to be part of a forward-thinking organisation that values diverse perspectives and empowers its workforce to shape the future of business energy supply.
